East View Healthcare
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy teams. Still worth an in-person visit.
based on 157 Google reviews
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What this means for your family
The facility's therapy and rehabilitation services are exceptionally strong and highly recommended for post-surgery recovery. However, families must be vigilant regarding hygiene and medication administration, as multiple reports indicate issues with call-light responsiveness and cleanliness.
Google Reviews
Google Reviews
157 reviews on Google“Families considering East View Healthcare will find a facility with a highly praised rehabilitation and therapy department, often described as professional and compassionate. However, there are serious, recurring allegations of medical neglect, medication errors, and poor hygiene standards, particularly regarding response times to call lights and cleanliness of patient care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Compassionate and dedicated nursing staff
- Welcoming and professional administration
- Clean and well-maintained facility updates
Concerns
- Neglect regarding hygiene and soiled linens (mentioned by 5 reviewers)
- Slow response times to call lights/assistance (mentioned by 4 reviewers)
- Medication management errors and omissions (mentioned by 3 reviewers)
- Staffing shortages and inconsistent care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to 5-star reviews, often addressing specific staff members or patient milestones. For negative reviews, the owner maintains a professional and empathetic tone, consistently inviting the reviewer to contact management directly for investigation.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the nursing team ensure that medication schedules are strictly followed and that any changes in prescriptions are communicated clearly to the family?
- 3What specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with their personal needs?
- 4Could you describe your daily routine for managing linens and housekeeping to ensure the resident's room stays fresh and clean?
- 5We noticed the administration is very professional; how do you typically handle communication with families regarding updates on a resident's daily care or health status?
- 6What does a typical day of social activities and dining look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team was able to get her pain under control and the therapy team worked with her to get her back on her and be able to remain in her home. I am so grateful for th”
“The love and care you provided, from the outstanding and wonderful rehab department to the nursing staff- all done with the grace of angels. I felt comforted to put my dad in your hands.”
“My grandmother was in this facility after falling and breaking her back. She was there FIVE DAYS and her surgery dressings were never cleaned, and when we got her out of there and back to a hospital she was covered in dried feces.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
East View Healthcare has recurring issues across multiple areas, with families filing complaint reports about medication management and infection control problems. The facility shows persistent deficiencies in fire safety (smoke barriers, emergency exits), medication management, and infection control across surveys from 2023 to 2025. While all violations have reported correction dates, the pattern of repeated issues in critical safety areas warrants careful consideration during your visit.
Feb 24, 2026Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 18, 2025Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Sep 19, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 25, 2024Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 18, 2023Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
WALLSVILLE HEALTHCARE INC
AMANDA BAILEY
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 14 of 84
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit eastviewhealth.com
Medicare data downloads
Original nursing home datasets
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