Bridgecrest Rehabilitation Suites
Strong Medicare quality ratings; families often praise compassionate individual nurses. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
While some families have had wonderful experiences with specific nurses, the recent trend of reviews indicates serious risks regarding wound care, medication management, and hygiene. If you choose this facility, you must implement a rigorous daily check-in routine to personally verify that medications are administered and that your loved one's hygiene and skin integrity are being maintained.
Google Reviews
Google Reviews
71 reviews on Google“Families should exercise significant caution when considering Bridgecrest, as recent reviews frequently report severe issues with neglect, improper wound care, and hygiene concerns like pests and odors. While some residents and families praise specific nurses and the facility's cleanliness, there is a recurring pattern of reports regarding medication errors, understaffing on weekends, and lack of basic hygiene for residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nurses
- Clean lobby and hallway areas
- Friendly and welcoming atmosphere for some
- Engaging activities for residents
Concerns
- Neglect regarding wound care and hygiene (mentioned by 4 reviewers)
- Staffing shortages, particularly on weekends/holidays (mentioned by 3 reviewers)
- Unpleasant facility odors (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unprofessional or rude staff attitudes (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses. While they attempt to address negative reviews with professional language regarding investigations, the responses lack true personalization and often use the same phrases for different reviewers.
Questions for Your Tour
- 1We noticed some lovely comments about the friendly atmosphere in the lobby; how do you ensure that welcoming feeling carries into the resident rooms and dining areas?
- 2What specific steps are in place to ensure medication is administered accurately and on schedule every day?
- 3How does the nursing team manage wound care and personal hygiene routines to ensure every resident is comfortable and well-cared for?
- 4With the staffing levels being a point of focus in recent reports, how do you ensure consistent care quality during the weekends and holidays?
- 5Could you tell us more about the daily activity calendar and how you keep residents engaged with the community?
- 6How does the facility manage cleanliness and air quality in the resident wings to ensure a fresh and pleasant environment?
Personalized based on this facility's data
Key Review Excerpts
“I cannot say enough good things about the staff at this facility, especially the nurse Akira who cared for my grandmother. From the moment we arrived, she made us feel welcome, valued, and supported in what was a very emotional time for our family.”
“My Father was discharged this morning and me and my family we are very grateful with all the nurses and all the staff everybody are very friendly and kind they took a good care of my father I recommend this Skill nurese and rehab 100%”
“There is roaches in my Mom's room .. everytime I come! She's had roaches in her bed , even getting in her hair!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, triggering 9 deficiencies across recent inspections. Recurring issues involve care planning problems, medication management failures, and safety concerns including accident hazards and infection control lapses. While the facility has corrected each cited deficiency, the pattern of complaints suggests ongoing quality concerns that families should investigate thoroughly before considering placement.
Feb 4, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jun 26, 2025Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Feb 10, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 17, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 3, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 3, 2024Routine2
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
May 3, 2024
$8,827
Fine
Nov 14, 2023
$39,975
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
KARISSA HEALTH CARE LLC
JEANNIE DUPREE
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 26
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit bridgecrestsuites.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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