Berkshire Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 339 Google reviews
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What this means for your family
While Berkshire offers a clean, modern environment and excellent physical therapy, the recurring reports of neglect and delayed emergency response are critical red flags. If you choose this facility, ensure you have a clear, documented communication plan with the nursing administration and visit frequently to monitor your loved one's care personally.
Google Reviews
Google Reviews
339 reviews on Google“Berkshire Nursing & Rehabilitation Center is frequently praised for its clean, modern, and odor-free environment, with many families highlighting the effectiveness of the rehabilitation therapy team. However, there is a recurring pattern of serious complaints regarding neglect, slow response times to call buttons, and poor communication during medical emergencies. While many visitors report a welcoming atmosphere, families should be aware of these significant inconsistencies in patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Welcoming and professional concierge and front desk staff
- Attentive nursing and aide staff for many long-term residents
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff during emergencies (mentioned by 5 reviewers)
- Inconsistent quality of care and rude staff attitudes (mentioned by 6 reviewers)
- Medication administration errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly and consistently?
- 2Could you walk me through your process for medication administration and the checks you have in place to prevent errors or delays?
- 3How does your team ensure consistent communication with families, especially when there is a change in a resident's health status or an urgent medical need?
- 4I’ve read great things about your therapy teams; how do they integrate with the nursing staff to ensure a resident's daily care plan is being met?
- 5What strategies do you use to maintain a positive and supportive environment for residents, and how do you handle feedback if a family feels a staff member's interaction was not up to your standards?
- 6What kind of daily social or recreational activities are available to help residents stay engaged and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My mother came to this place on a Friday and was not seen until Monday. Yes, a lot of the departments don’t work on the weekend, but this also cut into the days the insurance was covering at 100%.”
“The PT crew with Angie, as my wife's personal therapist, was able to get her back on track after her injury. The OT staff worked with her as well and the aides were amazingly helpful.”
“My father was left alone gasping for breath with no one in room and staff refused to call ambulance despite my demands on 3 separate occasions. My family was told he was”resting comfortably”only to find him clinging to life with no medical assistance within the same hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including serious concerns about abuse reporting and treatment standards. The facility shows recurring issues with safety hazards, building safety systems, and protection from abuse and neglect. While all violations have been corrected, the pattern of complaint-triggered deficiencies and recent serious violations in 2024-2025 warrant careful consideration during your visit.
Feb 18, 2026Routine5
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 20, 2024Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 29, 2023Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Sep 22, 2025
$23,258
Fine
Aug 20, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Berkshire Nursing & Rehabilitation Center
for profit
Ownership & Management
Owners
Aschkenazi, Susan
Owner
Edelstein, Joel
Owner
Knoll, Charles
Owner
Mastropierro, Cosimo
Owner
Rausman, Chaim
Owner
Rausman, Martin
Owner
Rausman, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
339 reviews from families & visitors
Official Website
Visit berkshirerehab.com
Medicare data downloads
Original nursing home datasets
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