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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 44 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
East Glen has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy. Some reviewers note concerns about neglect regarding hygiene and toileting (mentioned by 11 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
East Glen receives highly polarized reviews, with a significant pattern of reports regarding neglect, poor hygiene, and unprofessional staff behavior. While some families praise the physical therapy team and specific staff members, many others describe serious issues with patient care, including failure to assist with basic hygiene, medication errors, and slow response times to call buttons.
Quality Themes
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Rating Trends
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Distribution · 49 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My mom has dementia and had hip surgery and was there to help her walk again. When we brought her home we realized they didn't change her (diapers) like they should and she was SEVERELY raw on her bottom.”
“The therapy people are nice but the people that are supposed to be watching the patients do a very bad job. If you push the call button you better not be in a hurry, it takes them a long time to show up.”
“The staff had total responsibility of changing and dressing me and helping me into my wheelchair. They did a great job. My other support system was the physical and occupational therapist. They are responsible for the great success I had in my sessions.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that triggered inspections, including serious concerns about emergency response and care quality. The facility has recurring issues with fire safety systems, emergency response protocols, and resident care assessment. While most deficiencies show correction dates, the pattern of complaints and a serious emergency care violation in 2023 warrant careful consideration during your visit.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
East Glen
for profit
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 10
Owners
Ascension Health Alliance
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
44 reviews from families & visitors
Official Website
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