East Glen
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (68%)
- High RN turnover (70%)
Below average in AL · Below recommended RN staffing · $14,521 in fines · Very few deficiencies
What this means for your family
While the facility's physical and occupational therapy teams receive praise for their effectiveness, the frequency of reports regarding neglect and poor hygiene is alarming. Families should be extremely cautious and are advised to conduct unannounced visits, specifically during weekends and night shifts, to verify the level of care and responsiveness provided to residents.
Google Reviews
Google Reviews
45 reviews on Google“East Glen receives highly polarized reviews, with a significant pattern of reports regarding neglect, poor hygiene, and unprofessional staff behavior. While some families praise the physical therapy team and specific staff members, many others describe serious issues with patient care, including failure to assist with basic hygiene, medication errors, and slow response times to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select compassionate nursing staff
- Clean facility appearance
Concerns
- Neglect regarding hygiene and toileting (mentioned by 11 reviewers)
- Rude, unprofessional, or dismissive staff (mentioned by 12 reviewers)
- Slow or non-existent response to call buttons (mentioned by 4 reviewers)
- Theft of personal belongings (mentioned by 3 reviewers)
- Inadequate communication and medical oversight (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the importance of hygiene and timely assistance, what is your specific protocol for responding to call buttons and ensuring residents receive help with toileting promptly?
- 2I noticed the facility has a 3-star staffing rating; how do you ensure that your nursing staff maintains consistent, compassionate communication with families regarding changes in a resident's medical condition?
- 3What security measures are currently in place to protect residents' personal belongings and ensure their items remain secure in their rooms?
- 4Since physical and occupational therapy are noted strengths here, how do you integrate those services into the daily routine for residents who need extra support?
- 5How does your leadership team approach staff training to ensure that every interaction with residents and their families remains professional and supportive?
- 6With the current CMS health inspection ratings, what specific steps is East Glen taking to improve oversight and quality of care in the coming months?
Personalized based on this facility's data
Key Review Excerpts
“My mom has dementia and had hip surgery and was there to help her walk again. When we brought her home we realized they didn't change her (diapers) like they should and she was SEVERELY raw on her bottom.”
“The therapy people are nice but the people that are supposed to be watching the patients do a very bad job. If you push the call button you better not be in a hurry, it takes them a long time to show up.”
“The staff had total responsibility of changing and dressing me and helping me into my wheelchair. They did a great job. My other support system was the physical and occupational therapist. They are responsible for the great success I had in my sessions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including serious concerns about emergency response and care quality. The facility has recurring issues with fire safety systems, emergency response protocols, and resident care assessment. While most deficiencies show correction dates, the pattern of complaints and a serious emergency care violation in 2023 warrant careful consideration during your visit.
Jun 10, 2023Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Mar 16, 2023Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 8, 2019Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 1, 2018Routine1
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
East Glen
for profit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 10
Ownership & Management
Owners
Ascension Health Alliance
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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