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Nursing HomeMedicaid Investigative

Birmingham Nursing and Rehabilitation Center East

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

733 Mary Vann Lane, Birmingham, AL 35215132 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 58 Google reviews

5
4
3
2
1
Birmingham Nursing and Rehabilitation Center East Nursing Home in Birmingham, AL — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (7 vs median 3.0)
  • High staff turnover (72%)
  • High RN turnover (73%)

Below average in AL · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · $24,834 in fines

Source: Medicare data

What this means for your family

While recent reviews suggest potential improvements under new ownership, the facility has a long-standing history of severe safety concerns, including reports of bedsores and neglect. If you choose to consider this facility, we strongly recommend conducting unannounced visits and speaking directly with current residents' families about their experiences with call-light response times and hygiene standards.

Google Reviews

Google Reviews

58 reviews on Google
Birmingham Nursing and Rehabilitation Center East receives highly polarized feedback, with a significant number of families reporting severe neglect, including unaddressed bedsores, poor hygiene, and delayed responses to call lights. While some reviewers praise the facility for its cleanliness and friendly staff, these positive experiences are frequently overshadowed by recurring reports of understaffing, medication errors, and unprofessional management. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the critical safety concerns raised by others.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean4.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Professional and friendly staff members
  • Engaging activities and events
  • Effective rehabilitation therapy

Concerns

  • Neglect leading to bedsores and infections (mentioned by 7 reviewers)
  • Slow or non-existent response to call lights (mentioned by 6 reviewers)
  • Understaffing, particularly on weekends (mentioned by 4 reviewers)
  • Poor hygiene and lack of assistance with bathing/clothing changes (mentioned by 5 reviewers)
  • Medication management errors and delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'18(3)'20(1)'22(6)'24(6)'26(11)

Distribution · 61 analyzed

5
27
4
3
3
5
2
2
1
24

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly, especially during weekend shifts?
  • 2I understand that skin integrity is a priority; could you walk me through your facility's specific process for monitoring and preventing pressure ulcers for residents with limited mobility?
  • 3Could you explain your current system for medication administration and how you ensure that residents receive their prescribed doses on time without errors?
  • 4I’ve read that your facility offers engaging activities; what does a typical day look like for a resident, and how do you encourage participation for those who might be more reserved?
  • 5How does your nursing team coordinate with families to ensure that hygiene needs, such as daily bathing and clothing changes, are consistently met?
  • 6With your focus on rehabilitation therapy, how do you communicate progress and care plan updates to family members so we stay informed about our loved one's health status?

Personalized based on this facility's data


Key Review Excerpts

She was left to soak in her urine and feces from 11 p.m. at night until 8:30 the next morning. We had no choice, but to call an ambulance. She has bed sores!They simply ignore the call lights.

Long-term resident's family · 2023☆☆☆☆

I just can’t believe how bad the sore are my dad got at this rehab. The sores became infected and he could have died... He ended up dying from septic shock because of the sores he got there.

Rehab patient's family · 2022☆☆☆☆

I was a patient there for 1 month and when my family got me out of there i looked like i had been in a battle. There was sores in places I was not aware that they could be.

Rehab patient · 2024☆☆☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
39%
Registered nurses for medical care
Total Nursing
2.52hrs
61%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AL
91.7%
Jefferson
84.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.0%
Worse than Avg
Here
32.0%
US
19.5%
AL
24.7%
Jefferson
17.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
19.4%
AL
13.3%
Jefferson
16.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AL
1.4%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
15.5%
AL
21.4%
Jefferson
20.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.3%
AL
13.3%
Jefferson
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
AL
84.8%
Jefferson
73.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.8%
AL
80.3%
Jefferson
72.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
AL
2.0%
Jefferson
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
6penalties
Well above state avg (3.9)
9 complaint-triggered
$24,834 in fines

This facility has faced significant compliance issues, with 9 of 22 deficiencies triggered by family complaints, indicating serious concerns about care quality. The most frequent problem areas involve nursing staffing adequacy, fire safety systems, and resident rights protection. While the facility has provided correction dates for all identified issues, the pattern of complaint-driven deficiencies in 2024 suggests ongoing care concerns that families should investigate thoroughly before placement.

May 13, 2024Complaint
9
0867Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0725Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0851Minimal · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

May 13, 2024Routine
3
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Apr 20, 2021Routine
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 13, 2019Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

May 13, 2024

$4,017

Fine

May 13, 2024

$4,017

Fine

May 13, 2024

$5,600

Fine

May 13, 2024

$5,600

Fine

May 13, 2024

$5,600

Payment Denial

May 13, 2024

54-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Birmingham Nursing and Rehabilitation Center East

Organization Type

for profit

Chain Affiliation

Chain Name

Norbert Bennett & Donald Denz

Chain Size

27 facilities nationwide

Chain avg rating: 1.7/5 · Rank 9 of 29

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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