Eaglecrest Nursing and Rehab
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
While Eaglecrest has a strong reputation for cleanliness and effective rehabilitation therapy, the facility has faced serious, specific allegations regarding patient safety and neglect. When touring, we strongly advise you to ask for their specific protocols regarding fall reporting and wound care management, and to observe how staff interact with residents during off-peak hours.
Google Reviews
Google Reviews
39 reviews on Google“Eaglecrest Nursing and Rehab receives polarized feedback, with many reviewers praising the cleanliness and the kindness of the staff, while others report severe neglect and safety failures. Families should be aware of serious allegations regarding patient hygiene, delayed medical response, and lack of communication during emergencies. While some families feel their loved ones received life-saving care, others describe distressing experiences with wound care and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and dedicated nursing staff
- Effective physical therapy and rehabilitation
- Compassionate end-of-life or respite care
Concerns
- Neglect of basic hygiene and wound care (bed sores) (mentioned by 2 reviewers)
- Slow or inadequate response to medical emergencies (mentioned by 2 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Understaffing leading to missed care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of consistent care, what specific protocols do you have in place to ensure daily hygiene routines and skin integrity checks are completed for every resident?
- 2How do you ensure that family members stay well-informed about their loved one's health status and any changes in their care plan?
- 3With your focus on rehabilitation, what is the process for monitoring and managing medications to ensure accuracy and timely administration?
- 4Could you walk me through the typical response process when a resident requires urgent medical attention, especially during evening or weekend hours?
- 5What opportunities are available for residents to engage in social or recreational activities throughout the day to keep them active and connected?
- 6How do you manage staffing levels throughout the day to ensure that every resident receives the attention they need for their personal care and comfort?
Personalized based on this facility's data
Key Review Excerpts
“My mother had basically given up on getting better because of the horrible quality of care that she was receiving at a facility in Jonesboro. I was able to get her transferred to Eaglecrest where the entire staff has gone above and beyond to get her better.”
“If you want someone you love to not be taken care of or safe, please send them to Eagle Crest. They allow patients to fall and do NOT get them medical care until after a family member brings up the patient does not look right.”
“My mother passed away here. They were laughing, because her bowels released after passing away. Her nails were long and had so much filth under them. My mother had bed bug bites all over her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Eaglecrest has 16 deficiencies across 3 surveys with all violations corrected by the facility. The most frequent issues involve fire safety equipment problems (smoke detectors, extinguishers appearing in multiple surveys), daily care assistance, and care planning. Recurring problems with fire safety equipment and some repeated care planning deficiencies suggest ongoing operational challenges, though the facility has addressed each citation when identified.
Nov 14, 2024Routine2
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Dec 14, 2023Routine10
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 6, 2022Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Ownership & Operations
Who Operates This Facility
Eaglecrest Nursing and Rehab
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 7 of 37 (Best)
Ownership & Management
Owners
Eagle Health Systems INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit eaglecrestnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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