Ash Flat Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate, family-oriented staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate, hands-on care and successful rehabilitation outcomes. However, families should carefully review the facility's discharge policies regarding medication management and financial obligations to ensure they are fully aware of the terms of care.
Google Reviews
Google Reviews
20 reviews on Google“Ash Flat Healthcare and Rehabilitation Center receives high praise for its compassionate, family-like care, particularly regarding physical rehabilitation and end-of-life support. However, some families have reported significant challenges with administrative communication and policies regarding the discharge of residents with complex behavioral or financial needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-oriented staff
- Effective physical rehabilitation services
- Supportive end-of-life care
- Helpful communication for some families
Concerns
- Difficulty reaching staff or receiving timely information (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see such high praise for your compassionate and family-oriented staff; how do you involve family members in the care planning process?
- 2Since your physical rehabilitation services are highly regarded, could you walk us through how a resident transitions from rehab back to daily long-term care?
- 3What specific protocols do you have in place to ensure medication management is handled with 100% accuracy for every resident?
- 4How does the nursing team ensure that family members receive timely updates and stay easily reachable regarding their loved one's status?
- 5What kind of daily activities or social outings do you organize to keep residents engaged and connected with one another?
- 6In the event of a medical emergency during the night, what is the immediate procedure for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“Amazing facility that treats their residents like family. Great job getting my Mom's strength back so she could be at home”
“For all that goes on in Healthcare, speaking as a Healthcare Professional , the staff took care of my father as if he was their own for his short stay before he passed here.”
“Be cautious if you have a loved one going there that is on Anti psychotic medication. They have to try and ween them off and if it goes south and they cannot handle them, then they are out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with recurring deficiencies in daily care, accident prevention, and food safety appearing across multiple surveys from 2022 to 2024. Families have filed complaints about safety issues, and the same problems with accident hazards and basic care assistance have persisted despite corrections. While all deficiencies show correction dates, the repeated nature of these fundamental care issues suggests ongoing challenges with maintaining consistent standards.
Jun 12, 2025Routine2
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 21, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 30, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Ash Flat Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 35 (Best)
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit ashflathc.com
Medicare data downloads
Original nursing home datasets
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