Eagle Pointe Place
Families consistently rate this highly — reviewers highlight friendly and welcoming staff. Schedule a visit to confirm the fit.
based on 82 Google reviews
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What this means for your family
While Eagle Pointe Place offers a clean environment and engaging activities, there is a concerning pattern of high staff turnover and reports of inconsistent emergency response. We strongly recommend that you ask management for their specific protocols regarding medication administration and how they ensure adequate staffing levels during weekends and emergencies.
Google Reviews
Google Reviews
82 reviews on Google“Eagle Pointe Place receives polarized feedback, with many recent reviews praising the friendly staff and clean environment, while critical reviews highlight significant concerns regarding management, staffing stability, and emergency response. Families should be aware of a recent influx of highly positive reviews focused on specific employees, which contrasts with reports of poor administrative oversight and serious safety incidents.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained facility
- Engaging activities and social opportunities
- Compassionate care during medical emergencies
Concerns
- High staff turnover and management instability (mentioned by 3 reviewers)
- Poor emergency response and understaffing (mentioned by 2 reviewers)
- Inadequate medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2With 138 residents here, how does your leadership team ensure consistent communication with families regarding changes in care or facility updates?
- 3Could you walk me through your current process for medication management and how you ensure accuracy for residents with complex health needs?
- 4Given the importance of stability for residents, what steps are you taking to support your staff and maintain consistent care teams?
- 5I’ve read great things about your social calendar; could you tell me more about the most popular activities that help residents build friendships here?
- 6In light of some of the feedback regarding emergency response times, what specific protocols and staffing levels are in place to ensure residents receive immediate attention when needed?
Personalized based on this facility's data
Key Review Excerpts
“My aunt was living there and one night she fell and they had to wait for the ambulance to come and help pick her up the carestaff Brandy laid on the floor next to her and kept her calm until the ambulance got there.”
“The management of the property is awful. The Enlivant Company. Lots of staff turnover. Seniors will not thrive in this environment in times of Covid. My mom was there from June 18th to October 24th. Her cognitive abilities declined markedly.”
“I recently observed at Eagle Pointe Assisted Living involving a resident who appeared to be choking. The situation and the response by staff were concerning enough that I feel it is important to report what I observed.”
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 15, 2026ComplaintClean
Fed violations: 0, State violations: 4
Oct 15, 2024ComplaintClean
Fed violations: 0, State violations: 2
Jul 17, 2024InspectionClean
Fed violations: 0, State violations: 1
May 29, 2024ComplaintClean
Fed violations: 0, State violations: 0
Jun 27, 2023ComplaintClean
Fed violations: 0, State violations: 1
Oct 12, 2022ComplaintClean
Fed violations: 0, State violations: 1
Aug 17, 2021OtherClean
Fed violations: 0, State violations: 1
Aug 2, 2021InspectionClean
Fed violations: 0, State violations: 2
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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