Luther Manor at Hillcrest
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (56%)
Below average in IA · Below recommended RN staffing · Above recommended total nurse staffing · $8,281 in fines
What this means for your family
Luther Manor at Hillcrest is highly regarded for its compassionate staff and active community life, making it a strong contender for those seeking a supportive environment. However, due to a serious report regarding pest control, we strongly advise families to request a tour of the specific unit where their loved one will reside and to ask management directly about their current pest management protocols.
Google Reviews
Google Reviews
7 reviews on Google“Luther Manor at Hillcrest receives praise for its caring nursing staff and welcoming environment in both independent living and nursing care sections. However, a serious report of pest infestations raises significant concerns regarding facility maintenance and hygiene standards that families must investigate.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing and CNA staff
- Clean and well-maintained environment
- Strong sense of community and social activities
- High resident satisfaction in independent living
Concerns
- Reports of pest infestations including bed bugs, rats, and cockroaches
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the caring and attentive nature of your nursing and CNA staff; how do you ensure that level of personal connection is maintained with every resident?
- 2Since we noticed the facility is very well-maintained, what specific protocols do you have in place for regular deep cleaning and pest prevention to keep the environment pristine?
- 3With the recent health inspection findings, what specific steps is the administration taking to address those deficiencies and improve the overall care rating?
- 4Could you tell us more about the social calendar and what kind of community activities are available to help residents stay engaged with one another?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6We love the sense of community mentioned by others; how do you help new residents transition into the social life here at Luther Manor?
Personalized based on this facility's data
Key Review Excerpts
“Nursing and CNA staff are great and caring. Food is good Very clean environment.”
“This is the fourth nursing home my mom has been to, she seems so much happier and seems to enjoy it and the workers, nurses and CNA’s seem very nice and actually care about her wellbeing.”
“I recently moved into the independent apartments and it's wonderful. The community and activities are great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Luther Manor at Hillcrest has concerning patterns of complaints filed by families, resulting in 9 complaint-triggered deficiencies across the 3-year period. The facility shows recurring problems with medication management, fire safety systems, and food service that persist across multiple surveys. While all deficiencies show correction dates, the repeated nature of issues with sprinkler systems, fire alarms, and food handling suggests ongoing operational challenges that families should investigate during visits.
Feb 12, 2026Routine10
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 12, 2026Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 23, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 30, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Oct 17, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Feb 12, 2026
$34,125
Fine
Jul 25, 2025
$8,281
Payment Denial
Jul 25, 2025
34-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 23, 2026InspectionClean
Fed violations: 0, State violations: 0
Feb 12, 2026InspectionClean
Fed violations: 12, State violations: 1
Dec 16, 2025ComplaintClean
Fed violations: 0, State violations: 0
Dec 16, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 23, 2025ComplaintClean
Fed violations: 1, State violations: 1
Sep 18, 2025ComplaintClean
Fed violations: 2, State violations: 1
Jul 25, 2025ComplaintClean
Fed violations: 5, State violations: 1
Mar 25, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Luther Manor at Hillcrest
nonprofit
Chain Affiliation
Shlomo Hoffman
10 facilities nationwide
Ownership & Management
Owners
Hoffman, Shlomo
Owner
Pavel, Asher
Owner
Sheinbein, Joshua
Owner
Svarc, Jonah
Owner
Hoffman, Jessica
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit luthermanor.com
Medicare data downloads
Original nursing home datasets
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