Eagle Crest Rapid Recovery
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 71 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (78%)
- High RN turnover (94%)
Below average in Texas · Critically understaffed (RN) · Very high staff turnover · Below chain average · $40,221 in fines
What this means for your family
This facility offers an exceptional rehabilitation and therapy program with staff members who are frequently singled out for their compassion. However, families should closely monitor wound care and nighttime responsiveness, as recent reports indicate issues with understaffing and communication during off-hours.
Google Reviews
Google Reviews
71 reviews on Google“Eagle Crest Rapid Recovery is highly regarded by many families for its compassionate nursing and physical therapy teams, often described as feeling like a home-like environment. However, some reviewers have reported serious concerns regarding understaffing, specifically regarding call light response times and wound care oversight. While many praise the cleanliness and dining, others have noted issues with facility odors and communication gaps during evening hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical therapy and rehab services
- Clean and well-maintained facility
- Warm, family-oriented atmosphere
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Inadequate communication from management/nurses (mentioned by 2 reviewers)
- Difficulty reaching facility by phone at night
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
The owner primarily uses a repetitive 'Thank you!' template for the vast majority of reviews. Personalized responses are only provided when a specific staff member is mentioned by name in the review.
Questions for Your Tour
- 1It's wonderful to see how much the staff cares for the residents; how do you ensure that this level of attentive care remains consistent during busy shifts?
- 2Since we want to make sure we stay in the loop, what is the best way for us to get regular, detailed updates from the nursing team regarding any changes in care?
- 3We noticed the facility is very well-maintained; what kind of daily activities or social programs are available to keep the residents engaged and active?
- 4If a medical emergency were to happen late at night, what is the specific protocol for contacting the on-call medical team or management?
- 5How does the team manage resident needs during the night hours to ensure that response times remain quick even when the facility is quieter?
- 6We've heard great things about the rehab services here; how closely do the physical therapists work with the nursing staff to coordinate a resident's recovery plan?
Personalized based on this facility's data
Key Review Excerpts
“I can't thank Megan Rosswurm and her staff enough, lets not to forget Richard in nursing and Kevin in therapy. Everyone at Eagle Crest provides my mother with care and the understanding of her conditions.”
“From the very beginning, Dyan has gone above and beyond—not only ensuring that my mom receives her medications, meals, and help getting in and out of bed—but also keeping me consistently informed and reassured.”
“My grandma went here and they had 1 cna to 25 people, barely answered call lights because they were over worked with no help”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed seven complaints triggering deficiencies, including recent concerns about safety hazards and pain management. The facility shows recurring issues with medication management, care planning, and safety protocols across multiple surveys. While most deficiencies appear corrected, a July 2025 staffing disclosure violation remains unaddressed, and the pattern of repeated problems in core care areas warrants careful consideration.
Feb 20, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 28, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Sep 21, 2025Routine21
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 7, 2025Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 20, 2024Routine2
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 2, 2026
$19,610
Fine
Jan 28, 2026
$15,940
Fine
Sep 21, 2025
$15,935
Fine
Oct 12, 2023
$8,346
Ownership & Operations
Who Operates This Facility
West Coke County Hospital District
for profit
DARLENE INVESTMENT GROUP CYPRESS INC
MARTIN CASAS
Chain Affiliation
Cross Healthcare Management
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 6
Ownership & Management
Owners
Kilgore, Joshua
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit crosshm.com
Medicare data downloads
Original nursing home datasets
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