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Nursing HomeMedicaid

Cypress Pointe Health & Wellness

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

8561 Easton Commons Dr., Easton Commons · Houston, TX 77095124 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 341 Google reviews

5
4
3
2
1
Cypress Pointe Health & Wellness Nursing Home in Houston, TX — Street View
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What this means for your family

This facility is an excellent choice if cleanliness and physical rehabilitation are your top priorities. However, families should closely monitor medication changes and be prepared to advocate for their loved one during evening hours, as some reviewers noted delays in nursing responses and communication gaps.

Google Reviews

Google Reviews

341 reviews on Google
Cypress Pointe Health & Wellness is widely praised by families for its exceptional cleanliness, modern atmosphere, and a highly professional rehabilitation and physical therapy team. While many reviewers highlight the warm, welcoming nature of the staff, some families have reported serious concerns regarding medication management, nursing responsiveness during evening hours, and instances of staff negligence.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean10.0Activities5.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Immaculate cleanliness and lack of odors
  • Professional and compassionate rehabilitation/PT team
  • Welcoming and friendly administrative and reception staff
  • Modern, well-maintained, and beautiful facility

Concerns

  • Slow nursing response times during evening/night shifts (mentioned by 3 reviewers)
  • Issues with medication management and sudden changes to prescriptions (mentioned by 2 reviewers)
  • Inconsistent food service timing and quality (mentioned by 2 reviewers)
  • Staffing shortages leading to unmet patient needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22020(6)3.52021(2)4.62022(27)4.82023(42)4.52024(82)4.82025(141)4.42026(60)

Distribution · 360 analyzed

5
304
4
28
3
3
2
5
1
20

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1The facility looks incredibly clean and modern; how do you maintain such high standards of cleanliness and odor control throughout the building?
  • 2We are so impressed by the positive feedback regarding your rehab and PT teams; can you tell us more about how the therapy program supports resident recovery?
  • 3What specific protocols are in place to ensure medication changes are communicated clearly and administered accurately, especially during shift transitions?
  • 4How does the nursing team manage resident needs and response times during the evening and overnight hours?
  • 5Could you describe the daily dining experience, including how you ensure consistent meal timing and quality for all residents?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

My mother has been treated with dignity and respect. They talk to her, never over, making eye and allowing her a second to process what was said. Their touch is gentle, not rough.

Long-term resident's family · 2026★★★★★

The facility is super nice. Very clean. The staff is amazing. Lots of holiday cheer and very festive for the Christmas season.

Visitor · 2025★★★★★

He ended up back in ICU, leaving the doctors appaled by the untreated bed sores he had which he didn't have when he arrived.

Rehab patient's family · 2026☆☆☆☆
Source: 341 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
71%
Registered nurses for medical care
Total Nursing
2.99hrs
73%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
14.4%
TX
16.1%
Harris
12.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
19.4%
TX
14.2%
Harris
12.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.4%
Mixed vs Avgs
Here
19.4%
US
19.5%
TX
18.4%
Harris
14.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.3%
TX
14.9%
Harris
12.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.1%
Mixed vs Avgs
Here
11.1%
US
15.4%
TX
9.4%
Harris
8.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.3%
Better than Avg
Here
93.3%
US
79.7%
TX
88.0%
Harris
86.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.0%
Better than Avg
Here
93.0%
US
81.8%
TX
89.2%
Harris
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (9.1)
2 complaint-triggered
$8,018 in fines

This facility has a mixed inspection record with 6 deficiencies across 3 surveys, including one complaint-triggered issue where families reported concerns about pressure ulcer care. The main problem areas have been wound care, medication management, and nursing quality standards. All identified deficiencies have been corrected by the facility, suggesting responsiveness to regulatory oversight, though the complaint history warrants consideration during your evaluation process.

Mar 6, 2026Routine
11
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Feb 6, 2026Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Jun 14, 2024Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Nov 16, 2023Routine
2
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Jun 14, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Frio Hospital District

Organization Type

for profit

Management Company

ML EASTON COMMONS, LLC

Administrator

CATHERINE W PYLE

Chain Affiliation

Chain Name

Ml Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 3.0/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

Frio Hospital District

Owner · Organization

100%

Key personnel

Ml Real Estate-Easton Commons, LLC5% or Greater Mortgage InterestLangsdale, Troy5% or Greater Mortgage InterestMiller, Laura5% or Greater Mortgage InterestRuff, MichaelOfficer / DirectorMl - Easton Commons LLCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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