Cypress Pointe Health & Wellness
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 341 Google reviews

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What this means for your family
This facility is an excellent choice if cleanliness and physical rehabilitation are your top priorities. However, families should closely monitor medication changes and be prepared to advocate for their loved one during evening hours, as some reviewers noted delays in nursing responses and communication gaps.
Google Reviews
Google Reviews
341 reviews on Google“Cypress Pointe Health & Wellness is widely praised by families for its exceptional cleanliness, modern atmosphere, and a highly professional rehabilitation and physical therapy team. While many reviewers highlight the warm, welcoming nature of the staff, some families have reported serious concerns regarding medication management, nursing responsiveness during evening hours, and instances of staff negligence.”
Quality Themes
Tap a score for detailsStrengths
- Immaculate cleanliness and lack of odors
- Professional and compassionate rehabilitation/PT team
- Welcoming and friendly administrative and reception staff
- Modern, well-maintained, and beautiful facility
Concerns
- Slow nursing response times during evening/night shifts (mentioned by 3 reviewers)
- Issues with medication management and sudden changes to prescriptions (mentioned by 2 reviewers)
- Inconsistent food service timing and quality (mentioned by 2 reviewers)
- Staffing shortages leading to unmet patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 360 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The facility looks incredibly clean and modern; how do you maintain such high standards of cleanliness and odor control throughout the building?
- 2We are so impressed by the positive feedback regarding your rehab and PT teams; can you tell us more about how the therapy program supports resident recovery?
- 3What specific protocols are in place to ensure medication changes are communicated clearly and administered accurately, especially during shift transitions?
- 4How does the nursing team manage resident needs and response times during the evening and overnight hours?
- 5Could you describe the daily dining experience, including how you ensure consistent meal timing and quality for all residents?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been treated with dignity and respect. They talk to her, never over, making eye and allowing her a second to process what was said. Their touch is gentle, not rough.”
“The facility is super nice. Very clean. The staff is amazing. Lots of holiday cheer and very festive for the Christmas season.”
“He ended up back in ICU, leaving the doctors appaled by the untreated bed sores he had which he didn't have when he arrived.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed inspection record with 6 deficiencies across 3 surveys, including one complaint-triggered issue where families reported concerns about pressure ulcer care. The main problem areas have been wound care, medication management, and nursing quality standards. All identified deficiencies have been corrected by the facility, suggesting responsiveness to regulatory oversight, though the complaint history warrants consideration during your evaluation process.
Mar 6, 2026Routine11
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 6, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 16, 2023Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 14, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Frio Hospital District
for profit
ML EASTON COMMONS, LLC
CATHERINE W PYLE
Chain Affiliation
Ml Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Frio Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
341 reviews from families & visitors
Official Website
Visit ml-healthcare.net
Medicare data downloads
Original nursing home datasets
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