Dunkirk Rehabilitation & Nursing Center
Strong Medicare quality ratings; families often praise small, intimate facility size. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While recent reviews suggest a positive, family-oriented environment, the facility has a history of serious medical oversight issues. When touring, ask specifically about their protocol for medical equipment malfunctions and how they handle urgent resident requests during off-peak hours to ensure the recent improvements are consistent.
Google Reviews
Google Reviews
15 reviews on Google“Dunkirk Rehabilitation & Nursing Center receives highly polarized feedback, with recent reviews praising the small, family-like atmosphere and attentive staff, while older reviews highlight critical failures in medical care and responsiveness. Families should be aware of significant concerns regarding staff communication and medical equipment management that have been reported in the past.”
Quality Themes
Tap a score for detailsStrengths
- Small, intimate facility size
- Family-like atmosphere
- Attentive and kind nursing staff
- Consistent therapy services
Concerns
- Poor responsiveness to medical needs and equipment issues (mentioned by 2 reviewers)
- Inadequate staffing levels and quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's intimate size of 40 residents, how does the team ensure that each resident receives personalized attention and consistent care throughout the day?
- 2With a 3-star staffing rating, what specific steps are you taking to ensure that nursing staff remain available and responsive to resident needs during peak hours?
- 3I noticed the facility has a strong reputation for a family-like atmosphere; how do you integrate this culture into the daily activity schedule to keep residents engaged?
- 4How does your nursing team coordinate with families when there is a change in a resident's medical condition or a need for equipment maintenance?
- 5Could you walk me through your protocol for addressing urgent medical concerns to ensure that residents receive timely support, especially during evening or weekend shifts?
- 6Since therapy services are a noted strength here, how do you tailor those programs to support the individual recovery goals of each resident?
Personalized based on this facility's data
Key Review Excerpts
“Even with her dementia and at times very difficult to please the staff understands and still tries to make her day better.”
“The entire staff was always available to answer a question or just listen as we navigated this new reality, and always with a smile.”
“My mother had to argue with 5 nurses for 20 minutes about how her OXYGEN machine was not working. Was told countless times she couldn’t use a different one and that hers is fine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues across multiple areas that families should carefully consider, including a complaint-triggered case where families reported concerns about resident protection from abuse and neglect. The most recurring problems involve safety systems (fire alarms, sprinklers, emergency power), resident protection from abuse and neglect, and basic care standards. While all deficiencies show correction dates, recent violations in 2025 suggest some safety and supervision issues persist, warranting thorough questioning during any visit.
Apr 18, 2025Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 1, 2023Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 1, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 11, 2022Routine8
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Dunkirk Rehabilitation & Nursing Center
for profit
Chain Affiliation
Personal Healthcare Management
21 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 19 (Best)
Ownership & Management
Owners
Beim, Esther
Owner
Creedon, Teresa
Owner
Walden, Chaya
Owner
Zagelbaum, Batia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit dunkirkrnc.com
Medicare data downloads
Original nursing home datasets
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