Chautauqua Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While some families report successful rehabilitation outcomes, the recurring, serious allegations of neglect and understaffing are deeply concerning. If you choose to consider this facility, we strongly recommend conducting unannounced visits during weekends or evenings to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
38 reviews on Google“Chautauqua Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the physical therapy team and individual staff members, while others report severe neglect and safety concerns. Multiple reviewers have documented serious issues including patient falls, hygiene neglect, and poor communication with administration. Families considering this facility should be aware of the significant inconsistency in care quality and the recurring reports of understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some individual staff members described as caring and professional
- Positive experiences reported by some short-term rehab patients
Concerns
- Neglect regarding hygiene and toileting assistance (mentioned by 4 reviewers)
- Understaffing leading to long wait times for assistance (mentioned by 3 reviewers)
- Patient falls and lack of proper safety precautions (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some great feedback regarding your physical and occupational therapy programs; could you tell me more about how those therapies are integrated into a resident's daily routine?
- 2How does the nursing team ensure that residents receive timely assistance with personal hygiene and toileting needs throughout the day?
- 3What specific protocols do you have in place to prevent patient falls and ensure resident safety during the night?
- 4How does the administration handle communication with families, and what is the best way for us to stay updated on our loved one's care?
- 5Could you explain your process for medication management to ensure everything is administered accurately and on schedule?
- 6What is the plan for medical emergencies after hours, and how quickly can a physician be reached?
Personalized based on this facility's data
Key Review Excerpts
“My 93 year old dad was in the facility for approximately 2 months and received excellent care. We thought we were going to have to place him in assisted living but they took great care of him so he was able to take care of his personal and medical needs almost on his own.”
“The one thing that did stand out was certain days that the nursing staff was short handed & those were the time's that I had to wait for someone to come & take care of my needs....”
“My grandma received many black eyes and I have photos to prove all the bruising that’s she received under their care. I will never recommend this place to anyone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring fire safety and building maintenance issues, with deficiencies in sprinkler systems, electrical equipment, and medical gas storage appearing repeatedly across multiple surveys from 2019 to 2023. Families have filed complaints that triggered inspections, including recent issues with accident prevention and medication management. While the facility corrects deficiencies when cited, the repetitive nature of safety violations suggests ongoing maintenance challenges that families should discuss during visits.
Mar 5, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 1, 2023Routine14
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Oct 1, 2021Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 18, 2019Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Jan 8, 2024
$2,634
Fine
Jan 2, 2024
$2,098
Fine
Dec 11, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Chautauqua Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Bacchi, Anthony
Owner
Farbenblum, Edward
Owner
Hersh, Isaac
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit livinglegendshealth.com
Medicare data downloads
Original nursing home datasets
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