Dove Healthcare - Regional Vent Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for post-surgical recovery. However, families should be prepared to be highly involved in the administrative process, as communication regarding intake and care coordination has been inconsistent for some families.
Google Reviews
Google Reviews
14 reviews on Google“Dove Healthcare - Regional Vent Center receives highly polarized feedback, with many patients praising the rehabilitation staff for successful recoveries, while others report significant frustrations with administrative communication and intake processes. Families have highlighted concerns regarding staffing levels and the quality of daily living assistance for residents who are not actively participating in intensive therapy. Prospective families should be aware that while clinical outcomes for rehab are often reported as positive, the facility's responsiveness and administrative coordination have been points of contention.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Kind and professional nursing staff
- Successful short-term rehabilitation outcomes
- Clean and well-maintained environment
Concerns
- Poor administrative communication and intake coordination (mentioned by 2 reviewers)
- Understaffing affecting patient care and response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily schedule?
- 2What is your process for ensuring families stay well-informed about their loved one's health updates and care plan changes?
- 3I noticed some feedback regarding intake coordination; what steps do you take to ensure the transition process is smooth and clear for new families?
- 4When the facility is at full capacity, how do you manage staffing levels to ensure that residents receive timely assistance and attention?
- 5Could you walk me through your protocols for handling medical emergencies or sudden changes in a resident's condition?
- 6What kind of social activities or community engagement opportunities are available for residents to enjoy together on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so kind, caring, educated and professional! They are genuinely invested in the patients and try everything they can to help them succeed.”
“I could not have asked for kinder workers, everyone from the cleaning ladys, cooks, Aids, Nursing staff and especially my therapy staff who were awesome, patience and got me where I needed to be to go home in just 3 weeks.”
“This facility is under staffed to provide specific rehabilitation needs for patients. The staff providing care does a great job; however, they are under staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
5
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with a long-term catheter
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies in respiratory care and infection control at this facility. The most recurring issues involve electrical and gas systems safety, emergency preparedness, and infection control problems. While all deficiencies show correction dates, the pattern of repeated safety system violations and complaint-triggered findings regarding critical respiratory care suggests potential ongoing operational challenges families should carefully consider.
Mar 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 13, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Nov 4, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 4, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nov 10, 2022Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Feb 13, 2025
$68,060
Ownership & Operations
Who Operates This Facility
Dove Healthcare - Regional Vent Center
for profit
Chain Affiliation
Dove Healthcare
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 6 of 11
Ownership & Management
Owners
Dove 8 Opco Holdco LLC
Owner · Organization
Divine Hc Holdco LLC
Owner (parent company) · Organization
Goldstar Capital Partners LLC
Owner (parent company) · Organization
Goldstar Wisconsin Associates, LLC
Owner (parent company) · Organization
Goldstar-Divine Holdings Dove 8 LLC
Owner (parent company) · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit dovehealthcare.com
Medicare data downloads
Original nursing home datasets
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