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Nursing HomeMedicaid Investigative

Douglas Cove Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

243 Wiley Road, Douglas, MI 4940651 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 18 Google reviews

5
4
3
2
1
Douglas Cove Health and Rehabilitation Nursing Home in Douglas, MI — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (13 vs median 8.0)

Below average in MI · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

This facility is an excellent choice for rehabilitation, as multiple families highlight the outstanding therapy department and caring staff. However, if you live out of state, be prepared for potential challenges in communicating with staff via telephone.

Google Reviews

Google Reviews

18 reviews on Google
Families seeking rehabilitation services may find the therapy department and nursing staff to be highly compassionate and effective. However, there are significant concerns regarding communication accessibility and inconsistent staffing levels, particularly during certain shifts or for long-distance family members.

Quality Themes

Tap a score for details
Food1.0Staff8.0Clean7.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Outstanding rehabilitation and therapy services
  • Caring and attentive nursing staff
  • Pleasant, wooded natural setting
  • Clean-smelling and well-maintained environment

Concerns

  • Difficulty reaching staff via telephone
  • Inconsistent response times for call lights during night shifts
  • Staff rudeness or unprofessionalism (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.52023(2)2.02025(3)4.62026(13)

Distribution · 18 analyzed

5
11
4
2
3
0
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your rehabilitation and therapy services; could you tell us more about how the therapy team works with residents to regain their independence?
  • 2Since we want to ensure we stay connected, what is the best way for us to reach the nursing team or administrators if we have a quick question or update?
  • 3How does the nursing staff manage call light responses during the overnight hours to ensure everyone is comfortable and safe throughout the night?
  • 4We noticed the facility has such a lovely, wooded setting; what kind of daily activities or outdoor time do residents get to enjoy in this environment?
  • 5Could you walk us through your protocols for handling medical emergencies or sudden changes in a resident's condition after hours?
  • 6We want to make sure our loved one is enjoying their meals; could you tell us a bit about the dining experience and how much input residents have regarding their food?

Personalized based on this facility's data


Key Review Excerpts

The therapy department is outstanding! Would definitely recommend this facility to anyone!

Rehab patient's family · 2026★★★★★

I have had my great grandma and grandmother at this facility and they treated both of them with the best care. The facility smell amazing doesnt smell like urine. Staff are welcoming.

Long-term resident's family · 2026★★★★★

Staff is wonderful, therapy helped me to regain my mobility and never have felt better.

Rehab patient · 2026★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
44%
Registered nurses for medical care
Total Nursing
3.63hrs
89%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
15.3%
MI
13.1%
Allegan
8.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Mixed vs Avgs
Here
2.2%
US
12.1%
MI
4.2%
Allegan
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.5%
MI
19.5%
Allegan
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
15.5%
MI
15.0%
Allegan
15.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
93.4%
MI
95.2%
Allegan
98.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility8.3%
Worse than Avg
Here
8.3%
US
4.9%
MI
5.4%
Allegan
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
MI
83.0%
Allegan
90.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.2%
Better than Avg
Here
89.2%
US
79.8%
MI
79.5%
Allegan
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Allegan
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (9.8)
10 complaint-triggered

This facility shows concerning patterns with families filing eight complaints leading to serious deficiencies in resident care, equipment safety, and staff training. The most recurring problems involve fire safety and building maintenance, infection control, and nutrition/dietary services, with many issues repeatedly appearing across multiple surveys. While all deficiencies show correction dates, the persistent nature of similar problems—particularly fire safety violations appearing in 2023, 2024, and 2025—raises questions about lasting improvements and overall facility management quality.

Mar 5, 2026Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 5, 2025Complaint
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 17, 2025Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

May 21, 2025Complaint
1
0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Mar 12, 2025Complaint
2
0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Jul 18, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Douglas Cove Health and Rehabilitation

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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