Doctors Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (54%)
Bottom 25% in IL · Below recommended RN staffing · Worst in HELIA HEALTHCARE chain · $67,088 in fines
What this means for your family
This facility presents a significant risk profile; while some families report recent improvements under new management, the recurring reports of severe neglect and poor hygiene are deeply concerning. If you choose to tour, ask specifically for the facility's recent state survey results and observe the response time to call lights during your visit.
Google Reviews
Google Reviews
28 reviews on Google“Reviews for Doctors Nursing & Rehab Center are extremely polarized, with recent feedback highlighting a sharp divide between claims of facility improvements and reports of severe neglect. While some visitors praise the updated building and compassionate staff, others report critical failures including malnutrition, dehydration, poor hygiene, and unprofessional conduct by management. Families should approach this facility with extreme caution due to the severity of the negative allegations.”
Quality Themes
Tap a score for detailsStrengths
- Visually appealing, remodeled building
- Engaging activity programs
- Some staff members described as compassionate
Concerns
- Neglect regarding basic hygiene and resident care (mentioned by 4 reviewers)
- Poor food quality and nutritional concerns (mentioned by 3 reviewers)
- Chronic understaffing and slow response times (mentioned by 2 reviewers)
- Lack of communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been recently remodeled; how do you ensure that the high standard of the building's appearance is matched by the daily hygiene and personal care provided to residents?
- 2With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3I see that you are active in responding to feedback online; how do you translate that commitment to open communication into your daily interactions with family members regarding their loved one's care?
- 4Some families have expressed concerns about the dining experience; could you walk me through how you monitor nutritional intake and ensure residents are enjoying their meals?
- 5Given the importance of medication management, what oversight processes do you have in place to ensure accuracy and safety for residents?
- 6I’ve heard great things about your activity programs; how do you encourage residents to participate and ensure that even those with limited mobility are included in the daily social life?
Personalized based on this facility's data
Key Review Excerpts
“She was left wet for HOURS on multiple occasions and her skin was so dry it was cracked open”
“My mother is on a ventilator so unfortunately this was one of the only facilities to be able to 'care' for her. She rang the call light to be put in bed and and 3 different people came in over 2 hours time to tell her to wait longer.”
“The facility has many wonderful employees who I see provide exceptional quality care to the residents. They take their time with each person ensuring the residents feel comfortable and loved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 16 of the 48 deficiencies, raising serious concerns about resident protection from abuse and neglect, environmental safety, and nutrition services. The facility shows ongoing problems with creating a safe, clean environment (cited multiple times), properly responding to abuse allegations, and meeting dietary needs. While most deficiencies have correction dates, the pattern of complaint-driven citations suggests persistent care quality issues that warrant careful evaluation before placement.
Apr 15, 2026Complaint7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 13, 2026Routine13
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 18, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 10, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 12, 2025
$40,476
Fine
Feb 14, 2024
$12,284
Fine
Aug 25, 2023
$54,804
Ownership & Operations
Who Operates This Facility
Doctors Nursing & Rehab Center
for profit
Chain Affiliation
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 11 of 13 (Worst)
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit heliahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.