Diversicare of Luling
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 22 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize cleanliness and a highly attentive nursing staff. However, if your loved one is receiving hospice care, you should proactively monitor communication between the facility and outside providers to ensure seamless care.
Google Reviews
Google Reviews
22 reviews analyzed“Families can expect a very clean and well-maintained facility with a highly praised nursing and rehabilitation team. While most reviewers highlight the friendly, attentive staff and pleasant atmosphere, one reviewer noted concerns regarding communication gaps and unnecessary billing during hospice care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Attentive and caring nursing staff
- Effective rehabilitation and therapy services
- Friendly and professional administration
Concerns
- Communication gaps between facility and hospice providers
- Potential for unnecessary billing for services
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've read that many families appreciate how clean and well-maintained the facility is; could you show me some of the common areas and resident rooms?
- 2Since we want to ensure seamless care, how do you coordinate communication and care plans with outside hospice or specialist providers?
- 3We are looking for consistent support, so could you tell me more about your current staffing levels and how you ensure residents always have enough attention?
- 4What does a typical day look like for residents here in terms of social activities and engagement?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6We've heard great things about your rehabilitation and therapy services; how do you tailor these programs to meet an individual's specific recovery goals?
Personalized based on this facility's data
Key Review Excerpts
“The therapy was amazing, encouraged him, supported him, and got him much stronger. The food was good. The nursing staff was attentive and provided great care.”
“Diversicare of Luling is the cleanest nursing home I've ever been in, and I would recommend it to anyone who wants a quality location for their loved one”
“A loved one was a resident for a couple of months, and everyone we encountered was helpful, professional, caring, and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems across multiple surveys, particularly with food safety and dietary services, infection control, and daily care assistance. One family filed a complaint about inadequate help with daily activities. While all cited deficiencies show correction dates, the pattern of repeat violations in food handling and infection prevention across different survey periods suggests ongoing operational challenges that families should discuss during visits.
May 8, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 21, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nov 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 25, 2023Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Payment Denial
May 31, 2023
29-day denial
Ownership & Operations
Who Operates This Facility
Dewitt Medical District
for profit
DIVERSICARE HILLCREST LLC
TIFFANY E PERKINS
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 2 of 4
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit hillcrestmanornr.com
Medicare data downloads
Original nursing home datasets
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