Delmar Gardens of Meramec Valley
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 73 Google reviews

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What this means for your family
While the rehab therapy team is frequently praised for their effectiveness, the facility has a concerning history of medication errors and slow response times to patient needs. We strongly advise families to visit frequently, monitor medication administration closely, and ask management specifically how they handle staffing shortages during off-hours.
Google Reviews
Google Reviews
73 reviews on Google“Delmar Gardens of Meramec Valley receives highly polarized feedback, with some families praising the compassionate staff and effective rehab therapy, while others report severe concerns regarding neglect and medication errors. While many reviewers appreciate the clean facility and friendly atmosphere, a recurring pattern of complaints highlights significant issues with understaffing, slow response times to call lights, and poor communication from medical personnel.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and friendly direct-care staff
- Beautifully landscaped grounds
Concerns
- Understaffing leading to slow response times for call lights (mentioned by 7 reviewers)
- Medication management errors and omissions (mentioned by 5 reviewers)
- Poor communication and lack of returned calls from medical staff (mentioned by 4 reviewers)
- Inadequate personal hygiene and laundry care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how beautifully maintained the grounds are; what kind of outdoor activities or gardening opportunities are available for residents to enjoy the landscaping?
- 2With such a high CMS rating for health inspections, what specific protocols do you have in place to ensure medication administration is always precise and error-free?
- 3We noticed your team is very responsive to feedback; how does the administration typically communicate important clinical updates or changes in care to family members?
- 4How do you ensure that call lights are answered promptly, especially during the busier shifts or overnight hours?
- 5What is your process for coordinating with the physical and occupational therapy teams to ensure a resident's rehabilitation goals are met?
- 6How does the nursing staff manage daily personal care and laundry services to ensure every resident's hygiene needs are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“My Mother-in-law was at Delmar Gardens - Meramec Valley for 3 weeks for rehab. Nurse Amy was one of the rudest people I have ever encountered in the nursing field. We asked numerous times to stop giving my Mother-in-law sodas, and on multiple occasions, she had 3 sodas her tray during our visits.”
“My dad was admitted- he had to be on a 2 week quarantine. If you think you could just call & check on your loved one- wrong. Nobody answers.”
“My Father just completed a recent 3 week stay at this facility. And I couldn't be more pleased with the attention and care that was provided for my Dad. The staff, nursing and therapists' were very friendly and professional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Delmar Gardens of Meramec Valley has significant ongoing safety and care concerns, with 37 deficiencies across four recent surveys and families have filed complaints resulting in citations for resident abuse protection and rights violations. The facility shows recurring problems with fire safety systems, infection control, and care planning that persist across multiple inspections from 2022 through 2025, suggesting systemic issues that families should carefully consider before visiting.
Dec 5, 2025Routine5
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 9, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Mar 26, 2024Routine4
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 1, 2022Routine26
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
Delmar Gardens of Meramec Valley
for profit
Chain Affiliation
Delmar Gardens
13 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Delmar Gardens Enterprises INC
Owner · Organization
Gabe Grossberg and George Grossberg, Trustees of the Henry and Barbara
Owner (parent company) · Organization
George Grossberg and Gabe Grossberg, Trustees of the Henry and Barbara
Owner (parent company) · Organization
Goldberg-Nom LLC
Owner (parent company) · Organization
Non-Gst Family Trust Est U/w of Israel Goldberg Fbo Janice Bitanski
Owner (parent company) · Organization
Non-Gst Family Trust Established U/w of Israel Goldberg Fbo Harry Zvi
Owner (parent company) · Organization
Non-Gstfamily Trust Est U/w Israel Goldberg Fbo Diane Fredman
Owner (parent company) · Organization
Grossberg, Gabe
Owner (parent company)
Grossberg, George
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit delmargardens.com
Medicare data downloads
Original nursing home datasets
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