Nursing HomeMedicaid

Delmar Gardens of Gwinnett

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3100 Club Drive, Lawrenceville, GA 30044|67 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 38 Google reviews

(770) 923-3100 Directions Website

Street View

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What this means for your family

While the facility is praised for its beautiful environment and dedicated memory care staff, the recent trend of administrative unresponsiveness and clinical complaints is concerning. We strongly recommend that you visit in person to observe staffing levels on weekends and verify the admissions process before committing, as communication gaps appear to be a recurring issue.

Google Reviews

38 reviews on Google

“Delmar Gardens of Gwinnett receives polarized feedback, with long-term residents' families often praising the compassionate care and staff relationships, while others report significant issues with administrative responsiveness and clinical oversight. Families considering this facility should be aware of recurring complaints regarding poor communication during the admissions process and inconsistent quality of care, particularly in rehab and nursing settings.”

Quality Themes

Tap a score for details

Strengths

Compassionate, long-term nursing staff
Beautiful and clean facility environment
Strong physical therapy department
Supportive memory care team

Concerns

Unprofessional and unresponsive admissions/administrative staff (mentioned by 4 reviewers)
Poor quality and cold food service (mentioned by 3 reviewers)
Understaffing leading to neglect or slow response times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 40 analyzed

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed the facility has a strong reputation for physical therapy; how does your team coordinate those sessions with daily activities to ensure residents stay active and engaged?
2We understand that administrative transitions can be challenging; what is the best way for families to ensure they receive timely updates and clear communication from your admissions and office team?
3With your focus on long-term nursing staff, how do you ensure that consistent care remains a priority during shift changes or periods of high census?
4We’ve heard great things about your memory care team, but could you walk us through how you handle medical emergencies or urgent health needs during the evening and weekend hours?
5Dining is such an important part of the daily experience; what steps are you taking to improve the quality and temperature of the meals served to residents?
6Since you actively engage with online feedback, how do you use input from families to make tangible improvements to the care and environment here at Delmar Gardens?

Personalized based on this facility's data

Key Review Excerpts

“My mom had a wonderful time for four years until see passed away. I would live there myself. The staff was like my family and cryed with me when we lost mom.”

Long-term resident's family · 2025★★★★★

“From the management staff to the day to day care team, everyone calls Mom, Mom and keeps all the family informed. There are days when Mom just wants to talk and they've even called at the end of their shift so that we can talk to her and calm her down in the evenings.”

Memory care family member · 2025★★★★★

“They are understaffed and have a High rate of hospitalizations due to state minimum ratio of 15 to 1 for patient care. My mom got worse here, she fell and we had to bring in private help for care needs.”

Family member · 2024★☆☆☆☆

Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.38hrs

51%

Registered nurses for medical care

Total Nursing

3.46hrs

84%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

57%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility32.2%

Worse than Avg

Here

32.2%

15.4%

20.1%

Gwinnett

21.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility5.9%

Better than Avg

Here

5.9%

19.5%

20.5%

Gwinnett

15.3%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility27.2%

Worse than Avg

Here

27.2%

15.3%

16.6%

Gwinnett

14.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

10.6%

Gwinnett

11.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

93.4%

91.2%

Gwinnett

96.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility20.8%

Worse than Avg

Here

20.8%

14.4%

15.7%

Gwinnett

17.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility93.8%

Better than Avg

Here

93.8%

79.7%

78.4%

Gwinnett

86.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.3%

Better than Avg

Here

91.3%

81.8%

80.4%

Gwinnett

89.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

2.4%

Gwinnett

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Near state avg (6.1)

8 complaint-triggered

This facility shows concerning patterns with families filing 8 complaints that triggered federal inspections, revealing issues in care planning, medication management, and food safety. Care planning deficiencies appear across all three survey years (2022, 2024, 2025), suggesting persistent problems despite corrections. The most recent August 2025 survey found ongoing issues with nursing staffing, care planning, and respiratory care, while previous complaints uncovered problems with medication labeling, food procurement, and equipment safety.

Aug 14, 2025Routine4 findings

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 16, 2024Complaint8 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 16, 2024Routine2 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Dec 4, 2022Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Delmar Gardens of Gwinnett

Organization Type

for profit

Chain Affiliation

Chain Name

Delmar Gardens

Chain Size

13 facilities nationwide

Chain avg rating: 3.0/5 · Rank 7 of 13

Ownership & Management

Owners

Delmar Gardens Enterprises INC

Owner · Organization

100%

Gabe Grossberg and George Grossberg, Trustees of the Henry and Barbara