Nursing Home Medicare 5-star

Deerfield Health Care Center

Strong Medicare quality ratings; public reviewers often praise compassionate and friendly staff. Still worth an in-person visit.

13731 Hickman Road, Urbandale, IA 50323|30 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 8 Google reviews

(515) 331-6900 Directions Website

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What this means for your family

Deerfield Health Care Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and friendly staff and welcoming community atmosphere. Review the component ratings and current source records before deciding.

Google Reviews

8 public Google reviews available

Deerfield Health Care Center receives high praise for its compassionate staff and welcoming environment, including amenities like an on-site ice cream parlor. While some reviewers highlight exceptional care for assisted living residents, there is a lack of detailed feedback regarding clinical operations or specific nursing protocols.

Quality Themes

Tap a score for details

Strengths

Compassionate and friendly staff
Welcoming community atmosphere
High-quality assisted living care

Concerns

Poor customer service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 8 analyzed

How They Respond to Reviews

25%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given your high staffing rating, how does your team ensure that every resident receives consistent, personalized attention throughout the day?
2With a smaller community of 30 residents, what kind of daily social activities or engagement programs do you offer to foster that welcoming atmosphere?
3I noticed there have been some recent state-level findings; could you walk me through the steps you are taking to address those areas and ensure high standards of care?
4How do you approach communication with families to ensure that administrative or customer service concerns are resolved quickly and effectively?
5Since health inspections are a priority, could you explain your facility's process for handling medical emergencies and how you keep families informed during urgent situations?
6What specific training do your staff members receive to maintain the compassionate, friendly environment that your community is known for?

Personalized based on this facility's data

Key Review Excerpts

“Friendly staff always!! These five stars are for them all the way:) The residents are usually nice people as well. The ice cream parlor with coffee is a bonus!”

Visitor/Local Guide · 2025★★★★★

“My mom stayed in Deerfield assisted living, and the care she received was exceptional. The team showed her compassion, respect, and love throughout her time there, even as her needs increased and she needed more help.”

Assisted living family member · 2024★★★★★

Source: 8 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.59hrs

Registered nurses for medical care

Total Nursing

5.31hrs

All nurses + aides combined

Staff Turnover

26%

Lower is better (< 30% = good)

RN Turnover

13%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility2.4%

Better than Avg

Here

2.4%

13.9%

17.1%

Polk

17.5%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

4.2%

Polk

3.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

95.3%

Polk

92.6%

Residents on antipsychotic medication

↓ Lower is better

This Facility12.1%

Better than Avg

Here

12.1%

15.4%

19.5%

Polk

15.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.2%

Mixed vs Avgs

Here

24.2%

19.0%

25.6%

Polk

26.4%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility23.9%

Worse than Avg

Here

23.9%

19.5%

20.8%

Polk

22.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.4%

Better than Avg

Here

97.4%

79.8%

73.3%

Polk

72.5%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.2%

Better than Avg

Here

95.2%

82.0%

84.0%

Polk

86.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.1%

Polk

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

14findings in history

Latest survey: 2 · well below IA avg (6.2)

Deerfield Health Care Center has recurring issues with fire safety systems and electrical equipment across multiple surveys, with sprinkler system maintenance and generator problems appearing repeatedly. One family filed a complaint regarding abuse prevention policies in 2023. The facility also had deficiencies in infection control and medication labeling, though all violations have been corrected by the provider with specific correction dates.

Mar 27, 2025Routine4 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Apr 25, 2024Routine7 findings

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 9, 2023Routine3 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

6deficiencies

Jul 2, 2026Other1 deficiency reported

Fed violations: 1, State violations: 0

May 7, 2026InspectionNo deficiencies reported

None

Fed violations: 0, State violations: 0

Apr 21, 2025InspectionNo deficiencies reported

None

Fed violations: 0, State violations: 0

Mar 27, 2025Inspection2 deficiencies reported

Fed violations: 2, State violations: 0

May 15, 2024InspectionNo deficiencies reported

None

Fed violations: 0, State violations: 0

Apr 25, 2024Inspection1 deficiency reported

Fed violations: 1, State violations: 0

Jun 10, 2023ComplaintNo deficiencies reported

None

Fed violations: 0, State violations: 0

Jun 9, 2023Complaint2 deficiencies reported

Fed violations: 1, State violations: 1

Ownership & Operations

Who Operates This Facility

Owner / Operator

Deerfield Health Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Immanuel

Chain Size

3 facilities nationwide

Chain avg rating: 4.7/5 · Rank 1 of 3 (Highest rating)

Ownership & Management

Key personnel

Bear, ScottContracted Managing EmployeeGurley, EricContracted Managing EmployeeHanson, ScottContracted Managing EmployeeMason, KimberlyContracted Managing EmployeePaladino-Kaminski, JulieContracted Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(515) 331-6900

immanuel.com

13731 Hickman Road

Urbandale, IA 50323

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

8 reviews from families & visitors

Official Website

Visit immanuel.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.