Nursing Home Top Rated

Deerfield Health Care Center

Strong Medicare quality ratings; families often praise compassionate and friendly staff. Still worth an in-person visit.

13731 Hickman Road, Urbandale, IA 50323|30 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 8 Google reviews

(515) 331-6900 Directions Website

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What this means for your family

The facility is well-regarded for its compassionate staff and welcoming environment, particularly in assisted living. However, because some reviewers have noted concerns regarding customer service, we recommend scheduling a tour to observe staff-resident interactions firsthand and asking how the facility handles administrative inquiries.

Google Reviews

8 reviews on Google

“Deerfield Health Care Center receives high praise for its compassionate staff and welcoming environment, including amenities like an on-site ice cream parlor. While some reviewers highlight exceptional care for assisted living residents, there is a lack of detailed feedback regarding clinical operations or specific nursing protocols.”

Quality Themes

Tap a score for details

Strengths

Compassionate and friendly staff
Welcoming community atmosphere
High-quality assisted living care

Concerns

Poor customer service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 8 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given your high staffing rating, how does your team ensure that every resident receives consistent, personalized attention throughout the day?
2With a smaller community of 30 residents, what kind of daily social activities or engagement programs do you offer to foster that welcoming atmosphere?
3I noticed there have been some recent state-level findings; could you walk me through the steps you are taking to address those areas and ensure high standards of care?
4How do you approach communication with families to ensure that administrative or customer service concerns are resolved quickly and effectively?
5Since health inspections are a priority, could you explain your facility's process for handling medical emergencies and how you keep families informed during urgent situations?
6What specific training do your staff members receive to maintain the compassionate, friendly environment that your community is known for?

Personalized based on this facility's data

Key Review Excerpts

“Friendly staff always!! These five stars are for them all the way:) The residents are usually nice people as well. The ice cream parlor with coffee is a bonus!”

Visitor/Local Guide · 2025★★★★★

“My mom stayed in Deerfield assisted living, and the care she received was exceptional. The team showed her compassion, respect, and love throughout her time there, even as her needs increased and she needed more help.”

Assisted living family member · 2024★★★★★

Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.66hrs

Registered nurses for medical care

Total Nursing

5.64hrs

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

13%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.1%

Polk

3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.0%

Better than Avg

Here

8.0%

15.4%

19.4%

Polk

11.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

14.4%

17.6%

Polk

13.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.4%

Mixed vs Avgs

Here

24.4%

19.4%

25.9%

Polk

19.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

93.4%

93.9%

Polk

96.7%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

95.2%

Polk

96.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.4%

Better than Avg

Here

97.4%

79.7%

73.3%

Polk

82.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.1%

Better than Avg

Here

98.1%

81.8%

84.0%

Polk

90.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Polk

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (6.2)

1 complaint-triggered

Deerfield Health Care Center has recurring issues with fire safety systems and electrical equipment across multiple surveys, with sprinkler system maintenance and generator problems appearing repeatedly. One family filed a complaint regarding abuse prevention policies in 2023. The facility also had deficiencies in infection control and medication labeling, though all violations have been corrected by the provider with specific correction dates.

Mar 27, 2025Routine4 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Apr 25, 2024Routine7 findings

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 9, 2023Complaint1 finding

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Mar 9, 2023Routine3 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

9deficiencies

May 7, 2026InspectionNo deficiencies

Clean