Dahlia Gardens Center for Nursing and Rehabilitati
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (6 vs median 4.0)
Bottom 25% in NC · Critically understaffed (RN) · Worst in ALLIANCE HEALTH GROUP chain · $49,842 in fines · Abuse citation
What this means for your family
Dahlia Gardens is highly regarded for its clean, well-maintained environment and dedicated therapy team, making it a strong contender for short-term rehabilitation. However, families should be aware of reported communication gaps and concerns regarding administrative responsiveness; we recommend establishing a clear point of contact and asking how the facility handles off-hours communication before admission.
Google Reviews
Google Reviews
52 reviews on Google“Dahlia Gardens is frequently praised for its cleanliness, lack of typical nursing home odors, and a welcoming, professional staff. However, several families have reported serious concerns regarding communication, administrative responsiveness, and potential lapses in patient safety and privacy. While many visitors and families of rehab patients report positive experiences, others highlight significant failures in coordination and management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and odor-free environment
- Welcoming and professional therapy staff
- Helpful and informative admissions process
- Compassionate nursing and CNA care
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Chronic understaffing impacting quality of care (mentioned by 2 reviewers)
- Administrative and billing office unprofessionalism (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very clean and welcoming reputation; what specific protocols do you have in place to maintain this environment for the residents?
- 2Since communication is so important to our family, what is the best way for us to get timely updates on our loved one's care, and who should we contact if we have questions?
- 3I see that you are active in responding to feedback online; how does that commitment to listening translate into how you handle family concerns or suggestions once a resident is moved in?
- 4With the current staffing levels, how do you ensure that residents receive consistent attention and support throughout the day and night?
- 5Could you walk us through the daily activity schedule and how you tailor those programs to keep residents engaged and social?
- 6In the event of a sudden medical change or emergency, what is your protocol for notifying the family and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My mom recently stayed at this facility for rehabilitation and we highly recommend this place! I am a former CNA and I was so impressed with everything. It was so clean, smelled great and above all they gave my mom outstanding care.”
“The cna staff and the nurse staff are amazing and truly keep the building going. However they are constantly working short and the DON nor administration seem to care.”
“I have toured many nursing homes and the first thing that struck me about Dahlia was the lack of typical nursing home odor when you walk in the door. The facility is very clean and the housekeeping staff are all very friendly.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
7
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, leading to 19 complaint-triggered deficiencies among 58 total violations. The most recurring problems involve abuse and neglect prevention, resident assessment procedures, and maintaining safe living environments. While all issues show correction dates, the facility has struggled with repeated deficiencies in critical areas like protecting residents from abuse and ensuring proper care assessments.
Dec 4, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 4, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 8, 2024Routine10
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 8, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Oct 11, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 9, 2023Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Dahlia Gardens Center for Nursing and Rehabilitati
for profit
Chain Affiliation
Alliance Health Group
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 7 of 10 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit dahliagardenscnr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Charter Senior Living of Fox Hollow
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Pinehurst Healthcare & Rehabilitation Center
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Savannah Family Care
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