Cypress Village
Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff in specific units. Still worth an in-person visit.
based on 617 Google reviews
Watch Cypress Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Cypress Village is an excellent choice for independent living, offering a vibrant community and high-quality amenities. However, families seeking short-term rehabilitation or nursing care should proceed with extreme caution; we strongly recommend conducting unannounced visits and asking specifically about nurse-to-patient ratios on weekends and nights.
Google Reviews
Google Reviews
617 reviews on Google“Cypress Village is a large, multi-level retirement community that receives high praise for its independent living amenities, beautiful grounds, and specific staff members who provide compassionate care. However, the facility faces significant, recurring criticism regarding its short-term rehabilitation and nursing care, with multiple families reporting neglect, slow response times, and poor communication during medical recovery stays.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff in specific units
- Beautiful, well-maintained campus and facilities
- Active, engaging social and fitness programs
- Strong reputation for independent living
Concerns
- Neglect and poor hygiene in rehabilitation/nursing units (mentioned by 8 reviewers)
- Slow response times to call buttons and requests for assistance (mentioned by 5 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 4 reviewers)
- Inconsistent medication management and delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families' feedback online; how does that communication loop help improve care for the residents?
- 2We love how beautiful the campus looks; what kind of social or fitness programs are available to keep residents active and engaged with one another?
- 3With the high praise for the nursing and CNA staff in certain units, how do you ensure that same level of attentive care is consistent across the entire facility?
- 4How do you manage call button response times during the night or on weekends to ensure residents get help quickly when they need it?
- 5Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 6What is the protocol for handling medical emergencies or sudden changes in a resident's health during the late-night hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother has lived at Cypress Village for 6 1/2 years... where the staff treat her like family, they are so caring and compassionate, especially CNA's Sharonda, Mymrose, Martha and Tawana and nurses Edward and Maria.”
“My 96 years old was admitted 6 days ago for rehab for walking... Yesterday, they put a diaper on him and left him in bed all day according to him. The room smells, unfriendly staff... no care plan, late inedible dinner.”
“I was admitted to cypress villages due to a fall that resulted to pelvic fractures. I can't say enough of good things about this place... I had such a good experience that it didn't bother me at all when I found out I needed to come back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cypress Village has 16 deficiencies across 4 surveys, with one family filing a complaint that triggered inspection findings regarding care planning and communication during resident transfers. The facility shows recurring issues with building safety systems, electrical equipment, and food service quality. All deficiencies have been corrected according to provider reports, though safety infrastructure problems have persisted across multiple surveys.
Apr 17, 2025Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 23, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
May 25, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Sep 10, 2021Routine4
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Oct 10, 2023
$9,527
Fine
Aug 14, 2023
$2,447
Fine
Aug 7, 2023
$2,117
Fine
Jul 17, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Cypress Village
for profit
Chain Affiliation
Healthpeak Properties, INC.
15 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 15 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
617 reviews from families & visitors
Official Website
Visit cypressvillageretirement.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Gables of Jacksonville
2.4 miAssisted Living · Jacksonville, FL
Grand Living at Tamaya
3.1 miAssisted Living · Jacksonville, FL
Avante Villa at Jacksonville Beach INC
3.4 miNursing Home · Jacksonville Beach, FL
Camellia at Deerwood
3.9 miAssisted Living · Jacksonville, FL
Beach House Senior Living
3.9 miAssisted Living · Jacksonville Beach, FL
Vicar's Landing Nursing Home
5.3 miNursing Home · Ponte Vedra Beach, FL