Cypress Point Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and speech therapy programs. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility shows strong performance in rehabilitation and resident engagement, but the history of severe clinical and hygiene-related complaints is concerning. If you choose this facility, maintain a very active presence, monitor wound care and medication administration closely, and ensure you have direct contact information for the facility administrator.
Google Reviews
Google Reviews
36 reviews on Google“Cypress Point Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its excellent rehabilitation therapy and engaging activities, while others report severe concerns regarding neglect, hygiene, and clinical oversight. While some families describe the environment as resort-like and attentive, others have documented distressing experiences involving poor sanitation, staffing shortages, and inadequate wound care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy programs
- Engaging daily activities and events
- Attentive and caring individual staff members
- Well-maintained, modern facility aesthetics
Concerns
- Strong odors and poor sanitation (urine smell, roaches) (mentioned by 3 reviewers)
- Neglect and poor clinical oversight (bed sores, infection management) (mentioned by 3 reviewers)
- Staffing shortages and lack of responsiveness (mentioned by 2 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility looks very modern and well-maintained; what specific steps does your housekeeping team take daily to ensure the rooms and common areas stay fresh and clean?
- 2We are very impressed by the positive feedback regarding your physical and speech therapy programs; how often do residents participate in these sessions?
- 3Could you walk us through your protocol for medication administration and how you ensure there are no errors in a resident's daily schedule?
- 4What kind of daily activities or special events do you have planned to keep the residents socially engaged and active?
- 5In the event of a medical emergency or a sudden change in a resident's condition during the night, what is the specific process for notifying the family and providing care?
- 6How does the nursing team manage clinical oversight and wound care to ensure that things like skin integrity and infection prevention are closely monitored?
Personalized based on this facility's data
Key Review Excerpts
“In my particular situation, I was totally impressed by the wound care nurses, Stephanie and Leslie. They came to change the dressings everyday, which was way better than the hospital had been.”
“She has really thrived since moving to Cypress Point. The activities have really helped her, and she loves to get out of her room and enjoy all the special guest they have, participating in the art competitions, chatting with her friends and listening to the musical guest.”
“When a wound vac falls off and it smells like rotting flesh in their room, and no nurse would do anything about it until the wound nurse comes in the next day because she is the only one who has a key, then we have a problem with care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 9 deficiencies across 3 surveys with one complaint-triggered issue where families reported concerns about nurse staffing transparency. The main recurring problems involve quality of care (including pain management, respiratory care, and safety supervision), resident rights documentation, and care planning processes. All deficiencies have correction dates from the facility, suggesting responsiveness to identified issues, though families should inquire about sustained improvements during their visit.
Jul 30, 2025Routine5
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 26, 2024Routine3
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 29, 2023Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Cypress Point Nursing & Rehabilitation Center
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 21 (Best)
Ownership & Management
Owners
Kisatchie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
Maumalanga, Holly
Owner (parent company)
Zimmerman, Freda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit cypresspointnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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