Cypress Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (55%)
Bottom 25% in Texas · Critically understaffed (RN) · $236,732 in fines
What this means for your family
This facility is an excellent choice for families prioritizing physical rehabilitation and high-quality dining, as the therapy and food services receive consistent praise. While there have been historical issues with service attitude, recent reviews show a strong upward trend in both care quality and facility cleanliness.
Google Reviews
Google Reviews
38 reviews on Google“Families considering Cypress Healthcare and Rehabilitation Center can expect highly praised rehabilitation services and a compassionate admissions process led by specific staff members. While many reviewers highlight the excellent physical therapy and attentive nursing, there are isolated reports of unprofessionalism and poor customer service.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Compassionate and knowledgeable admissions staff
- Clean and pleasant-smelling facility
- Attentive and caring nursing team
Concerns
- Reports of unprofessionalism and negative attitudes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; could you tell us more about how the rehabilitation program supports a resident's recovery?
- 2The admissions staff has a great reputation for being very helpful; how do you personally assist families through the initial transition process?
- 3Since we want to ensure consistent care, how does the nursing team manage communication and staffing levels during busy shifts?
- 4What specific protocols are in place to handle medical emergencies or sudden changes in a resident's health during the night?
- 5We noticed the facility is very well-maintained and pleasant; what kind of daily activities or social events are planned to keep residents engaged?
- 6How does the leadership team address staff training to ensure that every interaction with residents is always professional and positive?
Personalized based on this facility's data
Key Review Excerpts
“The therapists did an amazing job of working with her to accomplish her goals and she returned home last enough strength and mobility to return home.”
“Lorenzo, the dining manager, truly cares about the food he is preparing and providing to all the patients, ensuring their meals are edible and delicious.”
“After 4 months and 4 days of near demise to rehab from three hospitals, Cypress Healthcare and Rehab brought my 89 year old Mother to a safe state of health to return home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints that triggered 18 deficiency findings, with recent serious concerns about abuse protection policies in August 2024. The facility shows ongoing problems with resident rights (including privacy and dignified treatment), medication management, and food service quality across multiple surveys. While all violations have correction dates, the pattern of complaint-driven inspections and recurring issues in core care areas suggests persistent quality concerns that warrant careful evaluation during any visit.
Dec 6, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nov 25, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 19, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 17, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Apr 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 22, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Federal Penalties
Fine
Aug 2, 2024
$179,563
Fine
Jan 23, 2024
$12,048
Fine
Sep 29, 2023
$29,528
Fine
Aug 10, 2023
$15,593
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
SAN MARCOS HEALTHCARE LLC
LESLIE GRIMSLEY
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit rightcarehs.com
Medicare data downloads
Original nursing home datasets
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