Cypress Grove Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
While the therapy department is highly regarded, the facility has a concerning pattern of reports regarding hygiene and delayed response times. We strongly recommend that you visit unannounced, specifically checking the cleanliness of resident rooms and observing the staff's response time to call lights before making a decision.
Google Reviews
Google Reviews
59 reviews on Google“Cypress Grove Rehabilitation Center receives highly polarized feedback, with many families praising the therapy department and individual staff members for their compassion. However, a significant number of reviewers report serious concerns regarding hygiene, neglect, and chronic understaffing that impacts basic resident care. Families should be aware of these starkly different experiences when considering this facility for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Dedicated veteran care wing
- Strong communication from management for some families
Concerns
- Chronic understaffing leading to delayed call light response (mentioned by 5 reviewers)
- Poor hygiene and lack of regular bathing/showering (mentioned by 4 reviewers)
- Neglect of basic needs including toileting and changing soiled linens (mentioned by 4 reviewers)
- Poor communication regarding resident falls and medical status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your management team is very active in responding to family feedback online; how do you translate that commitment to responsiveness into daily communication regarding a resident's medical status or changes in condition?
- 2Given that your physical and occupational therapy programs are highly regarded, how do you ensure that residents' daily hygiene and personal care needs are prioritized alongside their rehabilitation schedules?
- 3With your dedicated veteran care wing, what specific programs or social activities are available to help residents maintain a sense of community and daily engagement?
- 4To ensure residents feel supported throughout the day, what is your current protocol for monitoring and responding to call lights during peak hours or shift changes?
- 5Regarding the recent health inspection findings, what specific steps has the facility taken to improve oversight and ensure consistent standards for cleanliness and toileting assistance?
- 6How does your nursing team coordinate with families when a resident experiences a fall or a sudden medical event to ensure we are kept informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT department are top notch.”
“My 77 YO mother was admitted yesterday... As you can see, it doesn't look like it has been cleaned in months. Dried human fluids on”
“Current family member is treated horribly, laying in soiled clothes and bed because of one answers the call light to help her to the bathroom. I witnessed this myself while there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cypress Grove has recurring deficiencies in daily care assistance and medication management, with families filing four complaint-triggered reports about care quality, respiratory care, and infection control over the past three years. The facility shows a pattern of repeated issues with helping residents perform daily activities, appearing in three separate surveys, though all deficiencies have been officially corrected by the facility.
Apr 9, 2026Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 9, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 30, 2025Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 17, 2024Routine6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Cypress Grove Rehabilitation Center
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 51 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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