Cypress Cove Care Center
Strong Medicare quality ratings; families often praise effective physical and rehab therapy. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
While some families report excellent rehab outcomes and compassionate care, there is a concerning pattern of reports regarding medical neglect and poor communication. We strongly advise families to visit frequently, maintain a clear, written log of all medical instructions, and ensure you have a direct line of communication with the nursing staff rather than relying solely on the administration.
Google Reviews
Google Reviews
49 reviews on Google“Cypress Cove Care Center receives highly polarized feedback, with some families praising the compassionate nursing staff and effective rehab services, while others report severe concerns regarding medical oversight and patient neglect. Critical reviews frequently cite communication breakdowns between departments, poor responsiveness to medical emergencies, and issues with basic patient care, such as hygiene and mobility support. Prospective families should be aware of these inconsistencies and perform thorough, ongoing monitoring of their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehab therapy
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Strong support for end-of-life/hospice care
Concerns
- Neglect and lack of mobility support (mentioned by 4 reviewers)
- Poor communication and coordination between staff/administration (mentioned by 4 reviewers)
- Inadequate medical oversight and medication management (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given that your therapy program is highly regarded, how do you ensure that residents receive consistent mobility support and physical assistance throughout the rest of their day?
- 3What is your current protocol for ensuring families receive timely updates regarding changes in medication or medical status?
- 4When we need to reach the nursing station or administration with an urgent question, what is the most reliable way to ensure we get a prompt response?
- 5Could you walk us through how your staff coordinates care to ensure that medical oversight remains consistent across different shifts?
- 6What kind of social activities or engagement programs do you have in place to keep residents active and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mother was placed there for the end life of a long struggle with Alzheimer's disease. Our family experience was a very positive one. After my years of working in this profession, I went in with high expectations and that is exactly what my mother received, excellent care.”
“My father is a paraplegic and therefore can not get himself out of the beds. They left him in bed in the same position for so long that his legs will not unbend and he is in the fetal position at all times.”
“There’s a total disconnect between administration and nursing staff! Make sure you are clear on each “individual” patient’s plan of care!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cypress Cove Care Center shows a mixed inspection record with 10 deficiencies across 3 surveys, most commonly in electrical safety systems, food safety, and resident care quality. The facility has corrected all identified issues, though food safety problems recurred in both 2022 and 2024 surveys. No complaints were filed by families, suggesting residents and families haven't felt compelled to report serious concerns to regulators.
Nov 21, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 14, 2023Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Mar 24, 2022Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Cypress Cove Care Center
nonprofit
Chain Affiliation
Health Services Management
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 1 of 16 (Best)
Ownership & Management
Owners
Health Services Management, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit cypresscovecare.com
Medicare data downloads
Original nursing home datasets
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