Cupertino Healthcare & Wellness Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (14 vs median 13.0)
Below average in CA · Below recommended RN staffing · No penalties on record
What this means for your family
This facility is a strong candidate for rehabilitation due to its highly-rated physical therapy and clean environment. However, families should closely monitor staffing levels during evening and night shifts, as several reviewers have noted significant drops in responsiveness and care quality during those hours.
Google Reviews
Google Reviews
83 reviews on Google“Families considering Cupertino Healthcare & Wellness Center will find a facility praised for its clean, well-maintained environment and a highly friendly, professional nursing and rehab team. While many recent reviews highlight significant improvements under new administration, some historical and recent reports raise serious concerns regarding night-shift staffing levels and occasional communication lapses with families.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and professional nursing staff
- Effective physical and rehabilitation therapy
- Welcoming and warm atmosphere
Concerns
- Understaffing during night/evening shifts (mentioned by 3 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
- Communication issues with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
The owner uses highly repetitive, template-based responses that focus on thanking the reviewer rather than engaging with the specific details of their experience. While they acknowledge the star rating, the language remains largely interchangeable across different reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; what specific cleaning protocols do you have in place for the resident rooms?
- 2We've heard great things about the warmth of your nursing staff, but how do you ensure that same level of attentive care is maintained during the evening and overnight shifts?
- 3How does the nursing team manage call button responses to ensure residents aren't waiting long for assistance?
- 4Can you tell us more about how the facility communicates important medical updates or daily changes to family members?
- 5What kind of daily activities or social programs are available to keep the residents engaged and part of the community?
- 6In the event of a medical emergency during the night, what is the specific protocol for getting immediate physician or specialized care?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was amazing and got him on his feet again. Administration and management was always so helpful with any questions I had as this was a new experience for my family.”
“I am amazed as highly trained and professional all personal: they are very kind, patient and treated all with smile and understanding.”
“My mom was discharged from here today and it was such a great experience. She was treated with kindness and respect, people knew her and the place was clean and she got great physical therapy as well as nursing care.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring issues, particularly with medication management and patient care quality, with 25 complaint-triggered deficiencies indicating families have filed multiple reports. The most frequent problems involve providing appropriate treatment according to resident preferences, medication safety and pharmacy services, and infection control measures. While all deficiencies have been corrected, the persistence of similar issues across multiple surveys from 2021 through 2025 suggests ongoing operational challenges that families should carefully consider.
Feb 23, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 22, 2025Routine22
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
Cupertino Healthcare & Wellness Center
for profit
Chain Affiliation
Sol Healthcare
8 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 8
Ownership & Management
Owners
Sol Healthcare LLC
Owner · Organization
Majer, Sol
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit cupertinohc.com
Medicare data downloads
Original nursing home datasets
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