Cumberland Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (3 vs median 2.0)
Below average in KY · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $6,991 in fines · Very few deficiencies
What this means for your family
While the facility is praised for its therapy department and long-term staff, recent reports of communication barriers and responsiveness issues during staff breaks are concerning. We recommend visiting during off-hours and asking for a clear plan on how the facility ensures residents can be reached by phone.
Google Reviews
Google Reviews
32 reviews analyzed“Cumberland Nursing and Rehabilitation Center receives highly polarized feedback, with many long-term staff members and family members praising the facility as a home-like environment. However, recent reviews highlight serious concerns regarding communication, difficulty reaching residents by phone, and significant lapses in responsiveness during staff break times.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Effective therapy department
- Home-like, family-oriented atmosphere
Concerns
- Difficulty reaching residents via phone (mentioned by 2 reviewers)
- Lack of staff availability during meal/break times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very home-like atmosphere; what specific daily activities or social programs are available to help residents feel connected and engaged?
- 2With the current staffing levels, how do you ensure that residents receive timely assistance during peak hours, such as meal times or shift changes?
- 3Communication is very important to our family; what is the best way for us to reliably reach our loved one or get updates from staff if we are unable to get through by phone?
- 4Given the recent health inspection findings, what specific steps or improvements is the leadership team currently taking to enhance the quality of care and safety for residents?
- 5I see that the therapy department is highly regarded; how is the transition handled between clinical therapy sessions and the resident's daily routine?
- 6In the event of a medical emergency, what is the facility's protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The employees make this place very nice! Yes, the building is old and needs a redo. The staff is caring and as attentive as they can be.”
“When people are at lunch it’s very hard to get help especially for someone who is at end of life care! ... Also, when someone is there and you try to call and get in touch with a loved one, it’s almost impossible to get them.”
“Very caring people and take good care of the residents. Awesome therapy department. My mother is there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 12 deficiencies across 3 surveys with no complaint-triggered violations, suggesting routine inspection findings rather than family-reported problems. The most recurring issues involve environmental safety (handrails, equipment, electrical systems) and resident care quality (daily living assistance, treatment plans). All deficiencies show correction dates, indicating the facility addresses identified problems, though environmental safety concerns have appeared in multiple recent surveys.
Apr 24, 2025Routine6
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 30, 2021Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Jul 18, 2019Routine4
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Cumberland Nursing and Rehabilitation Center
for profit
Chain Affiliation
Benjamin Landa
54 facilities nationwide
Chain avg rating: 3.2/5 · Rank 45 of 54
Ownership & Management
Owners
Platschek, Alexander
Owner
Platschek, Goldie
Owner
Rubenstein, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit cumberlandnursingandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Somerwoods Rehabilitation and Healthcare Center
< 1 miNursing Home · Somerset, KY
Somerset Nursing and Rehabilitation Facility
1.2 miNursing Home · Somerset, KY
Lake Cumberland Regional Hospital Scu
1.3 miNursing Home · Somerset, KY