Lake Cumberland Regional Hospital Scu
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 659 Google reviews
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What this means for your family
Choosing Lake Cumberland Regional Hospital Scu means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: compassionate and attentive nursing staff and exceptional maternity and women's services. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
659 reviews analyzed“Families can expect highly compassionate and professional nursing staff, particularly in the ICU, ER, and maternity wards. While many patients praise the life-saving medical interventions and attentive care, some reviewers have reported significant issues with physician coordination, billing communication, and cleanliness in certain patient rooms.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- Exceptional maternity and women's services
- Professional and knowledgeable ICU/ER teams
- Efficient surgical and outpatient procedures
Concerns
- Lack of coordination between doctors and documentation errors (mentioned by 2 reviewers)
- Inconsistent cleanliness in patient rooms and bathrooms (mentioned by 2 reviewers)
- Poor food quality and dining experience (mentioned by 2 reviewers)
- Difficulties with third-party billing and insurance communication (mentioned by 2 reviewers)
Rating Trends
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on compassionate nursing, how do you ensure consistent communication between the medical team and families regarding care plans and documentation?
- 2I noticed the facility is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 3With the current staffing levels, what steps are being taken to ensure that residents receive prompt attention and that room cleanliness remains a top priority?
- 4Could you walk me through the dining experience and how you accommodate resident preferences to ensure mealtime is an enjoyable part of their day?
- 5Since this unit is part of a regional hospital, what is the protocol for transitioning a resident to the ICU or ER if an urgent medical situation arises?
- 6What kind of social activities or engagement programs are available to help residents feel connected and active within the 12-person community?
Personalized based on this facility's data
Key Review Excerpts
“The nurses in ICU neurology were so caring, attentive, and, comforting. I had Doctors in my room every day informing me of my progress and what was happening and plans for after discharge.”
“I went to the ER for a migraine I had for 7 days and the doctor found internal bleeding that almost had drained me dry. I was admitted and very well cared for receiving 3 life saving blood transfusions as well as the identification of the cause. The care was exceptional.”
“My experience with the labor and delivery team was phenomenal. Dr. Fields, Elizabeth, Haley C and Hayley P ensured I felt supported through the entire process.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Cumberland Regional Hospital SCU shows a pattern of deficiencies in infection control, which appeared in both surveys spanning 2019 to 2023, indicating this issue persisted across multiple years. The most recent 2023 survey also found problems with emergency preparedness and fire safety systems. While all deficiencies have reported correction dates, the recurring infection control issues over four years may concern families prioritizing patient safety protocols.
Oct 19, 2023Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 12, 2019Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Lake Cumberland Regional Hospital Scu
for profit
Chain Affiliation
Lifepoint Health
8 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 8
Ownership & Management
Owners
Lifepoint of Lake Cumberland
Owner · Organization
Historic Lifepoint Hospitals, LLC
Owner (parent company) · Organization
Legacy Lifepoint Health LLC
Owner (parent company) · Organization
Lifepoint Holdings 2 LLC
Owner (parent company) · Organization
Lifepoint Hospitals Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
659 reviews from families & visitors
Official Website
Visit lakecumberlandhospital.com
Medicare data downloads
Original nursing home datasets
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