Cumberland Health and Rehab
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 3.0)
Below average in AL · Meets national RN staffing standard · Worst in HUNTSVILLE HOSPITAL HEALTH SYSTEM chain · $238,745 in fines · Abuse citation
What this means for your family
While the facility is highly regarded for its physical therapy and rehab outcomes, the reports of neglect during end-of-life care and slow response times are significant red flags. We strongly recommend verifying the facility's current Medicare star rating and abuse status before admission, and observing staff responsiveness during an unannounced visit.
Google Reviews
Google Reviews
28 reviews on Google“Cumberland Health and Rehab receives high praise for its rehabilitation services and friendly, compassionate staff, with many reviewers noting a clean and welcoming environment. However, there are significant concerns regarding the quality of end-of-life care and responsiveness to call lights, as well as reports of regulatory citations and abuse indicators on Medicare.gov. Families should weigh the positive experiences in rehab against the serious warnings regarding oversight and staffing reliability.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Strong support for long-term residents
Concerns
- Slow response times to call lights and patient needs (mentioned by 2 reviewers)
- Inadequate end-of-life care and patient neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how do you ensure that staff are consistently available to respond promptly when a resident presses their call light?
- 2I noticed some concerns regarding end-of-life care; could you walk me through your specific protocols for ensuring comfort and compassionate support during those sensitive times?
- 3With 12 recent state violations, what specific steps or quality improvement initiatives has the leadership team implemented to address these findings and improve your CMS health inspection rating?
- 4The rehabilitation program is highly regarded by families; how do you integrate those therapy goals into the daily routine of long-term residents to keep them active and engaged?
- 5I see that you have a 4.5-star Google rating; how does your team use feedback from families to continuously improve the quality of care provided?
- 6What does a typical daily activity schedule look like for residents who are looking to socialize and maintain their independence within the facility?
Personalized based on this facility's data
Key Review Excerpts
“When I was put in the Cumberland I couldn't walk or take care of myself and 8 months I was up on a walker 1 I'm headed home it is a great place for therapy they take excellent care of you”
“When your loved one is healthy things are good but when they are end of life care they’re stuck in a room and forgotten about. Asked three times for a nurse. Thirty five minutes later still NOTHING.”
“There’s a reason why this nursing home has been cited with a 2 star rating AND an Abuse indicator next to their name on Medicare.gov.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns that families should investigate carefully before visiting, including 11 complaint-triggered deficiencies indicating families have filed reports about problems. The most recent 2024 survey revealed serious issues with resident abuse protection, medication management, and administrative oversight, though the facility reports corrections. Problems span safety hazards, behavioral health care, and fire safety systems, with some recurring across multiple surveys.
Jun 3, 2024Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 3, 2024Complaint11
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Have policies on smoking.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 29, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jul 26, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Jun 3, 2024
$238,745
Ownership & Operations
Who Operates This Facility
Cumberland Health and Rehab
nonprofit
Chain Affiliation
Huntsville Hospital Health System
3 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 3 (Worst)
Ownership & Management
Owners
The Health Care Authority of the City of Huntsville
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.