Crown Pointe
Families consistently rate this highly — reviewers highlight attractive, well-maintained facility. Schedule a visit to confirm the fit.
based on 8 Google reviews
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What this means for your family
While the facility is visually appealing, recent feedback indicates a decline in basic hygiene and personal care standards. We strongly recommend that families conduct an unannounced visit to inspect room cleanliness and ask management specifically about their protocols for personal grooming assistance and mail handling.
Google Reviews
Google Reviews
8 reviews on Google“Crown Pointe receives polarized feedback, with recent reviews highlighting significant concerns regarding basic hygiene and care standards. While some visitors appreciate the facility's appearance and communication, others report that residents' personal grooming and room cleanliness are neglected.”
Quality Themes
Tap a score for detailsStrengths
- Attractive, well-maintained facility
- Proactive family communication
- Patient staff during resident transitions
Concerns
- Poor room cleanliness and lack of personal grooming for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how proactive your team is with family communication; how do you typically keep us updated on our loved one's day-to-day well-being?
- 2Since the staff is known for being so patient during transitions, what kind of support do you provide to help a new resident settle into their room during those first few weeks?
- 3Could you walk us through your daily cleaning schedule and how you ensure resident rooms and common areas stay consistently tidy?
- 4How does the care team assist residents with personal grooming and daily hygiene to ensure they always feel their best?
- 5What does a typical day of social activities and engagement look like for the residents here at Crown Pointe?
- 6In the event of a medical emergency or a sudden change in health, what are your specific protocols for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The level of care is subpar. My father's room is not cleaned to a normal standard, his nails and hair have not been attended to.”
“Has been so good to know mom is being well cared for, very good about keeping in touch with the family, best nursing home we've found!”
“Avoid sending your loved ones here at all costs. We couldn't wait for the day that my grandmother could transfer out. She received some of the worst care I have ever witnessed.”
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 21, 2024InspectionClean
Fed violations: 0, State violations: 0
Nov 2, 2021InspectionClean
Fed violations: 0, State violations: 0
Sep 16, 2019InspectionClean
Fed violations: 0, State violations: 0
Sep 26, 2017InspectionClean
Fed violations: 0, State violations: 0
Jun 6, 2017ComplaintClean
Fed violations: 0, State violations: 0
Oct 22, 2015InspectionClean
Fed violations: 0, State violations: 0
Jul 15, 2013InspectionClean
Fed violations: 0, State violations: 0
Jul 13, 2011InspectionClean
Fed violations: 0, State violations: 2
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit siouxcenterhealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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