Crown Pointe Estates Care Center
Strong Medicare quality ratings; families often praise visually clean and well-maintained facility. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While some families report positive experiences with communication and facility aesthetics, the most recent reviews raise serious concerns regarding basic hygiene and care standards. We strongly recommend conducting an unannounced visit to observe the cleanliness of resident rooms and asking management specifically about their policies for receiving personal care packages.
Google Reviews
Google Reviews
8 reviews on Google“Crown Pointe Estates Care Center receives highly polarized feedback, with some visitors praising the facility's appearance and cleanliness while others report significant neglect regarding basic resident hygiene and room maintenance. Families have expressed frustration over inconsistent communication and administrative hurdles, particularly concerning the delivery of personal care packages. Potential residents should be aware of the stark contrast between the facility's physical presentation and the reported quality of daily personal care.”
Quality Themes
Tap a score for detailsStrengths
- Visually clean and well-maintained facility
- Proactive family communication reported by some
- Variety of activity options
Concerns
- Neglect of basic resident hygiene and room cleanliness (mentioned by 2 reviewers)
- Issues with mail and care package delivery (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a 5-star staffing rating, how do you ensure that staff members are consistently available to assist with daily hygiene and personal care needs?
- 2I noticed some concerns regarding room cleanliness; what is your current protocol for ensuring that individual resident rooms are kept tidy and sanitized on a daily basis?
- 3With 34 state violations over the past year, what specific steps has the leadership team taken to address these findings and improve the overall quality of care?
- 4How do you manage the delivery of mail and care packages to ensure they reach the residents promptly and reliably?
- 5Since you offer a variety of activities, could you walk me through a typical week of programming and how you encourage residents to participate?
- 6What is your protocol for handling medical emergencies or sudden changes in a resident's health status during the night or on weekends?
Personalized based on this facility's data
Key Review Excerpts
“Has been so good to know mom is being well cared for, very good about keeping in touch with the family, best nursing home we've found!”
“The level of care is subpar. My father's room is not cleaned to a normal standard, his nails and hair have not been attended to.”
“Clean, friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crown Pointe Estates has persistent deficiencies across multiple surveys, with families filing complaint reports about accident prevention and care quality. The facility repeatedly struggles with fire safety systems, electrical maintenance, and infection control, with the same issues appearing across 2-3 years of inspections. While the facility corrects deficiencies when cited, the recurring patterns in safety systems and care standards suggest ongoing operational challenges that warrant careful consideration during your visit.
Jun 26, 2025Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 1, 2024Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 27, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 11, 2023Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Federal Penalties
Fine
Jun 22, 2023
$82,366
Payment Denial
Jun 22, 2023
57-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Oct 21, 2025OtherClean
Fed violations: 0, State violations: 0
Jul 24, 2025InspectionClean
Fed violations: 0, State violations: 0
Jun 26, 2025InspectionClean
Fed violations: 6, State violations: 0
Feb 17, 2025OtherClean
Fed violations: 0, State violations: 0
Aug 23, 2024InspectionClean
Fed violations: 0, State violations: 0
Aug 1, 2024InspectionClean
Fed violations: 5, State violations: 0
Mar 21, 2024ComplaintClean
Fed violations: 0, State violations: 0
Sep 27, 2023OtherClean
Fed violations: 1, State violations: 0
Ownership & Operations
Who Operates This Facility
Crown Pointe Estates Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit siouxcenterhealth.org
Medicare data downloads
Original nursing home datasets
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