Nursing HomeMedicaid Investigative

Crowley Ridge Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1204 North Outer Road, Dexter, MO 63841|90 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

(573) 624-5557 Directions

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7/ 10

critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
High staff turnover (58%)
High RN turnover (71%)

Below average in MO · Critically understaffed (RN) · Above average staffing · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are only 22% of the national benchmark, which can affect medication management and response times. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.16hrs

22%

Registered nurses for medical care

Total Nursing

3.39hrs

83%

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

60%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

84.4%

Stoddard

70.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.1%

16.7%

Stoddard

21.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility97.9%

Better than Avg

Here

97.9%

95.5%

90.9%

Stoddard

79.3%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility3.6%

Better than Avg

Here

3.6%

15.3%

18.9%

Stoddard

19.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility34.7%

Worse than Avg

Here

34.7%

19.5%

25.4%

Stoddard

25.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility26.1%

Worse than Avg

Here

26.1%

15.5%

23.6%

Stoddard

24.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility37.5%

Mixed vs Avgs

Here

37.5%

79.8%

63.5%

Stoddard

32.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.1%

Better than Avg

Here

95.1%

81.8%

65.9%

Stoddard

53.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility7.1%

Worse than Avg

Here

7.1%

1.6%

2.2%

Stoddard

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (12.0)

2 complaint-triggered

Families filed complaints about staff wrongfully using residents' belongings or money, with this same issue appearing in multiple surveys. The facility shows recurring problems with fire safety and emergency exits, infection control, and care planning. While most deficiencies have correction dates, the pattern of repeated violations in key safety areas and the complaint-triggered investigations about protecting residents' property should raise concerns for families considering this facility.

Jun 10, 2025Complaint1 finding

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Mar 20, 2025Routine5 findings

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Feb 10, 2025Complaint1 finding

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Apr 5, 2024Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Nov 4, 2022Routine4 findings

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crowley Ridge Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

James & Judy Lincoln

Chain Size

56 facilities nationwide

Chain avg rating: 2.5/5 · Rank 39 of 56

Ownership & Management

Owners

N & R of Dexter INC

Owner · Organization

Lincoln, James

Owner

50%

Lincoln, Judy

Owner

50%

Key personnel

Hensley, KristiW-2 Managing EmployeeBysor, BrandonOfficer / DirectorCrane, GaryOfficer / DirectorDrake, TimothyOfficer / DirectorStutts, CharlotteOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(573) 624-5557

1204 North Outer Road

Dexter, MO 63841

Get Directions

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

Read reviews from families & visitors

Medicare data downloads

Original nursing home datasets

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Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Cypress Point-Skilled Nursing by Americare

1.2 mi

Nursing Home · Dexter, MO

★4.2(20)Medicare 4/579 bedsMedicaid

Memory Lane of Dexter

1.6 mi

Nursing Home · Dexter, MO

★5.0(5)Medicare 3/573 bedsMedicaid

Prairie View Skilled Nursing

5.4 mi

Nursing Home · Bloomfield, MO

★4.1(7)Medicare 2/560 bedsMedicaid