Crowell Memorial Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
Watch Crowell Memorial Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 5)
Bottom 25% in NE · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
The direct care staff at Crowell Memorial Home are highly regarded for their compassion and professionalism, making them a strong asset for daily resident care. However, families should be cautious regarding administrative and billing processes; ensure you have clear, written communication regarding care plans and financial responsibilities before signing any admissions paperwork.
Google Reviews
Google Reviews
46 reviews on Google“Crowell Memorial Home receives high praise for its direct care staff, who are frequently described as compassionate, friendly, and attentive to residents' needs. However, families have reported significant concerns regarding administrative transparency, billing practices, and a lack of consistent communication regarding changes in care plans. While many visitors find the environment clean and welcoming, some suggest that weekend programming and engagement activities could be improved to better support resident well-being.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing/floor staff
- Clean and well-maintained facility
- Helpful social work services
- Positive, welcoming atmosphere
Concerns
- Lack of transparency in care plan changes and communication (mentioned by 2 reviewers)
- Administrative and billing disputes (mentioned by 2 reviewers)
- Lack of weekend activities/boredom for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the CMS health inspection rating is lower than the staffing rating; what specific steps is the facility taking to address those recent health inspection findings?
- 2We understand that communication is vital; could you walk us through the process for how families are notified when there is a change in a resident's care plan or health status?
- 3Since we want to ensure our loved one stays engaged, what does the weekend activity schedule look like, and how do you keep residents active during those times?
- 4We saw that you respond to some feedback online; how do you typically handle concerns or questions from families regarding billing or administrative matters once a resident is moved in?
- 5Given the recent state violations, what internal quality improvement programs are currently in place to ensure consistent care standards?
- 6How does your nursing team coordinate with outside medical providers to ensure seamless care during a medical emergency or an urgent health situation?
Personalized based on this facility's data
Key Review Excerpts
“One care giver in particular named LaLa always shows a tremendous about of compassion and patience. She is a really good person and is very professional. She makes my mom’s day every morning, I really appreciate all her hard work and care she gives to the residence.”
“Social worker Robin is caring, helpful and goes above and beyond in helping out resident's and their family. Even with difficult patients, she breaks the "ice" and supports them "where they are".”
“The floor staff I interacted with were great. However, the care plan that was in place was nothing I thought it was. Changes made were never discussed with me, nor the home facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who were physically restrained
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports leading to repeated concerns about medication management, infection control, and safety issues. The facility shows persistent problems with care planning and accident prevention that continue appearing across recent surveys. Most issues are marked for correction, but the pattern of recurring deficiencies in core care areas suggests ongoing operational challenges that families should investigate thoroughly during visits.
Feb 18, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 12, 2025Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 17, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Feb 18, 2026
6-day denial
Ownership & Operations
Who Operates This Facility
Crowell Memorial Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit crowellhome.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.