Crossville Health and Rehabilitation, LLC
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and active, caring staff. However, because there are specific reports of poor communication regarding medical issues and occasional staff unprofessionalism, we strongly recommend that families maintain frequent, unannounced visits and keep a detailed log of their loved one's health status to ensure accountability.
Google Reviews
Google Reviews
49 reviews on Google“Crossville Health and Rehabilitation receives high praise for its clean environment and dedicated, compassionate staff who treat residents like family. While the majority of reviews are overwhelmingly positive, a few families have raised serious concerns regarding the quality of care and communication, specifically citing issues with hygiene and staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm, attentive nursing and support staff
- Effective social services and administrative support
- Strong focus on resident engagement
Concerns
- Inadequate communication regarding resident health issues (mentioned by 2 reviewers)
- Reports of unprofessional or disrespectful staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community and responds to feedback; how do you ensure that families are kept in the loop regarding any changes in a resident's health or daily care?
- 2We noticed how much people praise the cleanliness and maintenance of the facility; what is your routine for ensuring the resident rooms and common areas stay so well-kept?
- 3The staff seems very warm and attentive in many of the reviews; what specific training do you provide to ensure every team member maintains a respectful and professional attitude with the residents?
- 4What kind of social activities or resident engagement programs do you have planned to help keep everyone active and connected?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care is provided?
- 6With a capacity of 143 residents, how do you ensure that each person still receives that personalized, attentive support that your facility is known for?
Personalized based on this facility's data
Key Review Excerpts
“The Housekeeping Supervisor was great and it looks and smells great unlike other places I have visited. The Social Worker is amazing and was the absolute best at her job and did outstanding job of getting her sit up to return home.”
“I have seen them helping the residents, just fixing a TV station. Getting them more ice, helping them to cut their food, and sometimes just setting and visiting with them!”
“Don't be fooled, these people allowed my Dad's teeth to completely rot out & not once did they inform me there was a problem.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple care areas, with families filing at least one complaint that triggered a 2023 inspection regarding resident rights violations. The most frequent issues involve infection control (appearing in three separate surveys), fire safety systems, and care planning assessments. While all deficiencies show correction dates, the persistence of infection control and safety problems across different years suggests ongoing operational challenges that families should discuss during visits.
Jul 6, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 4, 2021Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nov 14, 2019Routine5
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 27, 2018Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Crossville Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 43
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit crossvillehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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