Collinsville Healthcare & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (4 vs median 3.0)
Below average in AL · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
This facility is frequently praised for its compassionate staff and effective rehabilitation environment, making it a strong contender for many families. However, you should be vigilant regarding medication management and therapy schedules; ensure you have a clear care plan in place and monitor your loved one's alertness and progress closely during their stay.
Google Reviews
Google Reviews
22 reviews on Google“Collinsville Healthcare & Rehab receives highly polarized feedback, with many families praising the facility for its warm, attentive staff and effective rehabilitation services. However, some families have reported significant concerns regarding inadequate care, specifically citing issues with medication management and a failure to meet promised therapy schedules for patients recovering from surgery.”
Quality Themes
Tap a score for detailsStrengths
- Warm, encouraging nursing and support staff
- Effective physical therapy team
- Clean and well-maintained environment
- Strong, personalized bedside manner
Concerns
- Inadequate rehabilitation therapy frequency (mentioned by 2 reviewers)
- Over-medication or inappropriate medication usage (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on physical therapy, how do you determine the frequency of sessions for each resident to ensure they are meeting their mobility goals?
- 2Could you walk us through your process for medication reconciliation and how you involve families in monitoring changes to a resident's prescription regimen?
- 3With your current staffing rating being a strong point, how do you ensure that the nursing team maintains that personalized, warm bedside manner during peak hours?
- 4What steps is the facility taking to address the recent health inspection findings to ensure we are moving toward a higher standard of care?
- 5Since residents often enjoy the clean environment here, what kind of daily social or recreational activities are currently available to keep everyone engaged and active?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“I was treated like I was family to each one of them from the cafeteria, the office staff, the CNAs, the nurses, the physical therapy team and every other staff member I came in contact with!”
“Every time I went to see my husband during his stay for rehab he was always clean and was always well taken care of. It sure does give you some peace of mind to know good people are taking care of your loved ones.”
“They were only getting her up once (if that) because most of the time they had her doped up on Percocets and haledol.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who got a urinary tract infection
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2025 that revealed concerning issues with resident rights violations, including privacy breaches and dignity concerns, plus problems with resident assessments and food safety. The facility has recurring problems with fire safety systems and emergency exit obstructions that have persisted across multiple surveys since 2018. While all deficiencies show correction dates, the pattern of repeat violations in fire safety and the recent complaint-triggered findings about resident care warrant careful consideration during any visit.
Feb 13, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 13, 2025Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nov 21, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Sep 27, 2018Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Collinsville Healthcare & Rehab
for profit
Ownership & Management
Owners
Chandler, Claire
Owner
Coker, James
Owner
Coker, Paul
Owner
Hayes, Beth
Owner
Patton, Terah
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.