Creve Coeur Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 10)
Bottom 25% in MO · Critically understaffed (RN) · Worst in PALLADIAN HEALTHCARE chain · $9,440 in fines
What this means for your family
This facility's recent history is concerning, with multiple reports of lost personal property and inadequate staffing. While there were periods of significant improvement under new management, current reviews suggest a regression in care quality and communication. If you choose this facility, closely monitor the security of your loved one's belongings and maintain frequent, unannounced visits.
Google Reviews
Google Reviews
39 reviews on Google“Families should exercise extreme caution, as recent reviews highlight severe concerns regarding neglect, theft of personal items, and inadequate staffing. While some older reviews from the management transition period praised new renovations and improved morale, more recent feedback describes a decline in care quality, issues with facility maintenance, and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Recent building renovations
- Friendly receptionist and administrative staff
- Professionalism noted by some staff members
Concerns
- Theft or loss of personal belongings and clothing (mentioned by 3 reviewers)
- Inadequate staffing levels and neglect (mentioned by 3 reviewers)
- Poor communication from administration (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the recent changes in state inspections, what specific steps is the facility taking to address and resolve the current deficiencies?
- 2How do you ensure there is enough trained staff available on every shift to provide attentive, one-on-one care for each resident?
- 3Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health during the night?
- 4What kind of daily activities or social outings are planned to keep the residents engaged and connected with each other?
- 5We noticed you occasionally respond to feedback online; how does the management team use resident and family input to improve the facility's services?
- 6What is the process for communicating important health updates or facility changes to us as a family?
Personalized based on this facility's data
Key Review Excerpts
“My father died after being a resident less than a year there. According to them, as passed on by the paramedics, he was completely fine and had just fallen. That's absolutely impossible.”
“The staff is friendly in awesome. Nice environment to around no negativity, but they need more help for sure”
“We continue to have problems with clothing issues. My sister does not get her own clothes back from the laundry.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Creve Coeur Manor has faced recurring deficiencies across multiple areas, with families filing 15 complaint-triggered reports. The facility shows persistent problems with medication management, fire safety systems, and nursing staffing requirements that repeat across surveys. Recent inspections in 2024 continue to cite issues with medication errors, dietary operations, and safety protocols, though all deficiencies show correction dates, suggesting ongoing efforts to address problems.
Mar 5, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 5, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 20, 2024Routine27
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 20, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 13, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 7, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jul 17, 2023
$9,440
Ownership & Operations
Who Operates This Facility
Creve Coeur Manor
for profit
Chain Affiliation
Palladian Healthcare
6 facilities nationwide
Chain avg rating: 1.7/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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