Creekwood Nursing & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 54 Google reviews
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What this means for your family
Creekwood is highly regarded for its physical environment and administrative efficiency, making it a strong choice for those needing help with insurance and billing. However, families should be aware of reports regarding inconsistent staff responsiveness to patient needs. We recommend visiting during off-hours to observe how call lights are handled and asking specifically about their communication protocols for medical emergencies.
Google Reviews
Google Reviews
54 reviews analyzed“Creekwood Nursing & Rehabilitation receives high praise for its physical appearance, cleanliness, and administrative support, particularly regarding insurance and billing navigation. However, a recurring pattern of negative feedback highlights significant concerns regarding staff responsiveness to patient needs, such as assistance with call lights and hygiene, as well as lapses in communication during critical events.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Helpful administrative and admissions staff
- Effective assistance with insurance and billing
- Engaging resident activities
Concerns
- Slow or unresponsive staff to call lights and basic patient needs (mentioned by 3 reviewers)
- Poor communication with families regarding patient status or emergencies (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of patient confidentiality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through how you encourage residents to participate in daily activities and social events?
- 2With a 2-star CMS staffing rating, what specific steps are you taking to ensure that call lights are answered promptly and that residents receive timely assistance with their daily needs?
- 3We value clear communication; what is your standard process for keeping family members updated on a resident's health status or any unexpected changes in their care?
- 4Given the recent feedback regarding staff professionalism and privacy, how do you train your team to ensure that resident confidentiality and respectful interactions remain a top priority?
- 5Since the CMS health inspection report noted a few areas for improvement, could you share how you are currently addressing those specific deficiencies to enhance the quality of care?
- 6How does your nursing team coordinate with families during medical emergencies to ensure we are informed quickly and involved in the decision-making process?
Personalized based on this facility's data
Key Review Excerpts
“She was happy there (even tho she complained about the food. She was on mechanical ground and no one would like that). Pam was her favorite nurse. She enjoyed the group therapy, but not the physical part because she was in so much pain. Amanda in the business office was a God send to me, guiding me thru all the insurance stuff and never giving up.”
“The staff and administrators at CWN facility did an outstanding job in taking care of my 93 yr old mother for the short term she was at their facility. Their Social Services point of contact, Tiffany was on point with detailed information; she was also mom's assigned Angel; Candace, the RN, was professional and helpful; Carrie, Business Mgr., navigated a billing issue we were having w/Anthem BCBS; she got it resolved in a timely manner.”
“They are very unprofessional when keeping stuff confidential; they walk around and tell other staff members and patients what she is saying. They are letting her lay there without a bath or take their time when she needs to go too the bathroom. I would not recommend this place for a family member.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Creekwood Nursing & Rehabilitation shows a pattern of recurring issues with infection control and food service safety appearing across multiple surveys, including a recent October 2024 inspection that found problems with medical gas storage, treatment planning, and medication management. The facility had significant care deficiencies in 2018 involving resident rights, nutrition, and dementia care, but most issues appear to be corrected by the provider after identification.
Feb 27, 2026Routine4
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 31, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 25, 2019Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 3, 2018Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Creekwood Nursing & Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 36 of 94
Ownership & Management
Owners
Ky M53 Spe Opco Holdco LLC
Owner · Organization
Clearview Ky Snf Holdco LLC
Owner (parent company) · Organization
Sweet Home Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit creekwoodnr.com
Medicare data downloads
Original nursing home datasets
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