Creekside Village
Strong Medicare quality ratings; families often praise historically positive staff attitude. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
While this facility had a strong reputation for quality care in 2020, recent reviews from 2023-2024 indicate a severe decline in standards. If you choose this facility, you must closely monitor your loved one's hydration, hygiene, and meal intake, as multiple families have reported significant neglect in these areas.
Google Reviews
Google Reviews
25 reviews analyzed“Families should exercise extreme caution, as recent reviews describe severe neglect including failure to provide hydration, hygiene, and timely response to call lights. While older reviews from 2020 praise the staff as being like family, much more recent feedback highlights critical issues with patient care and staff attentiveness.”
Quality Themes
Tap a score for detailsStrengths
- Historically positive staff attitude
- Previously highly recommended for long-term care
Concerns
- Neglect of basic needs (hydration and feeding) (mentioned by 2 reviewers)
- Poor hygiene and failure to change soiled linens/clothing (mentioned by 2 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Staff distracted by cell phone use (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some wonderful comments about the positive attitude of the staff here; how do you foster that culture of kindness among the team?
- 2How do you ensure that residents' immediate needs, like hydration and meal assistance, are met promptly during busy shifts?
- 3What specific protocols do you have in place to ensure linens and personal clothing are changed regularly to maintain resident hygiene?
- 4Can you tell me about the communication process between the nursing staff and families, especially regarding updates on a resident's daily well-being?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6How is the nursing team structured to ensure call lights are answered quickly, and what is the protocol for handling medical emergencies after hours?
Personalized based on this facility's data
Key Review Excerpts
“So so sad Alzheimer's patient's don't get water like they should. Don't get help getting feed. Employees in cell phones and they never get there cloths back. Very sad place. when they lay in their 1own piss for hours and the CNA‘s never come in there and change them and it goes through their clothes onto the bed”
“My mother-in -law was at Creekside Village Healthcare for several years, the care was top notch. Any concerns about her health , were addressed promptly and explained thoroughly.”
“My father is in Creekside. He has cold meals everyday. They have a 43 minute response to call time. I have to be there to make sure he gets food and help with going to the bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies in recent inspections, with the most recent complaint in December 2024 citing issues with privacy protection, daily care assistance, and infection control. The facility shows recurring problems with care planning and assessment documentation, appearing in multiple surveys, and fire safety violations. While all deficiencies have correction dates from the provider, the pattern of complaints and repeat issues warrants careful consideration during your visit.
Dec 1, 2025Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 19, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Apr 24, 2024Routine4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Oct 25, 2023Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Feb 24, 2023Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
CREEKSIDE VILLAGE HEALTHCARE LTC PARTNERS, INC
ZARIYAH BIVINS-FAIN
Chain Affiliation
Gulf Coast Ltc Partners
19 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 20
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit creeksidevillagecare.com
Medicare data downloads
Original nursing home datasets
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