Creekside
Strong Medicare quality ratings; families often praise secure memory care environment. Still worth an in-person visit.
based on 10 Google reviews

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What this means for your family
While the memory care unit is noted for its security and communication, the facility has faced severe allegations regarding medication safety and staffing responsiveness. We strongly advise families to conduct an unannounced visit and specifically ask for the facility's current protocols for medication administration and staffing ratios.
Google Reviews
Google Reviews
10 reviews on Google“Creekside receives highly polarized feedback, with some families praising the security and professionalism of the memory care unit while others report severe concerns regarding patient safety. Critical reviews highlight dangerous lapses in medication management, inadequate staffing levels, and poor responsiveness to basic patient needs like hydration and toileting.”
Quality Themes
Tap a score for detailsStrengths
- Secure memory care environment
- Professional communication with families
- Responsive to specific care transitions
Concerns
- Medication errors and delays in pain management (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Poor nutritional quality and hydration neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 5-star CMS staffing rating, could you walk me through how you manage staff assignments to ensure timely responses to resident needs throughout the day?
- 2I noticed some feedback regarding the dining experience; what specific steps are you taking to improve the quality and nutritional variety of the meals served here?
- 3With Creekside being a smaller community of 55 residents, how do you ensure that medication management and pain relief protocols are consistently followed for every individual?
- 4I see that you actively engage with family feedback online; how do you incorporate that input into your daily operations and care planning?
- 5Could you describe the daily activity schedule for residents, particularly how you balance group engagement with the needs of those in the secure memory care unit?
- 6How does your team coordinate with medical professionals to ensure that any changes in a resident's health status are addressed immediately and communicated clearly to the family?
Personalized based on this facility's data
Key Review Excerpts
“Creekside Grundy Center memory care cottage answered my prayers for my mother. They are very professional and update me you on things other nursing homes would not tell family members.”
“Gave my dad wrong meds, overdosed on another med, deprived him of water, took 2 hours to get a pain killer, slow response when activated light for help, left on toilet for 25 minutes before returning to help to his bed.”
“Short staff when we were told full staff. Deprived water, greasy high carb meals, slow to respond when alert button pushed. Took 2 hours to get a pain pill.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Creekside has recurring safety and maintenance issues, with 15 deficiencies across 3 surveys focused primarily on fire safety systems, electrical equipment, and emergency preparedness. Problems with emergency lighting and electrical safety have persisted across multiple inspections, suggesting ongoing maintenance challenges. While all deficiencies show correction dates, the pattern of repeated safety violations in critical areas warrants careful consideration during your visit.
Dec 18, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 9, 2025Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Feb 15, 2024Routine7
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jan 8, 2026InspectionClean
Fed violations: 0, State violations: 0
Dec 18, 2025InspectionClean
Fed violations: 1, State violations: 0
Jan 9, 2025InspectionClean
Fed violations: 0, State violations: 0
Feb 15, 2024InspectionClean
Fed violations: 0, State violations: 0
Dec 1, 2022InspectionClean
Fed violations: 0, State violations: 0
Sep 19, 2022ComplaintClean
Fed violations: 0, State violations: 0
Jun 9, 2021InspectionClean
Fed violations: 0, State violations: 0
May 26, 2021InspectionClean
Fed violations: 5, State violations: 0
Ownership & Operations
Who Operates This Facility
Creekside
nonprofit
Chain Affiliation
Western Home Communities
6 facilities nationwide
Ownership & Management
Owners
Western Home Services INC
Owner · Organization
Hansen, Kris
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit creeksidegrundy.com
Medicare data downloads
Original nursing home datasets
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