Courtney Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 62 Google reviews
Watch Courtney Manor
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High RN turnover (53%)
Below average in MI · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
Courtney Manor is highly regarded for its warm, family-like atmosphere and effective rehabilitation programs, making it a strong choice for recovery. However, families should establish clear communication expectations with the medical team early on, as a few reviewers have noted challenges with follow-up on serious medical concerns.
Google Reviews
Google Reviews
62 reviews on Google“Courtney Manor is widely praised by families for its compassionate, family-oriented staff and effective rehabilitation services. While the vast majority of reviews are highly positive, a few families have expressed frustration regarding communication gaps during discharge processes and concerns about the medical department's responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-oriented nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful and efficient admissions process
Concerns
- Lack of follow-up or communication regarding serious medical issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a high response rate to online feedback; how does that same commitment to communication translate to keeping families updated when a resident has a change in their health status?
- 2Given the recent focus on staffing and health inspection ratings, what specific steps is the leadership team currently taking to improve clinical oversight and care consistency?
- 3The physical and occupational therapy programs come highly recommended; how do these therapists coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 4Can you walk me through the protocol for when a resident experiences a medical emergency, and how do you ensure family members are notified promptly and clearly?
- 5With 125 residents, how do you foster a sense of community and ensure that individual residents stay engaged with daily activities that match their personal interests?
- 6Since the facility is noted for being well-maintained, how do you handle maintenance or housekeeping requests to ensure the environment remains comfortable for residents long-term?
Personalized based on this facility's data
Key Review Excerpts
“I felt like I was at a spa except I didn’t get a massage. Nurses, CNA’s were always at my beck and call. Ready to give me info or just a shoulder to cry on.”
“The admissions process was unbelievably easy, which was a breath of fresh air when compared to other facilities in the area.”
“If any issues with grandma someone will always call and explain to me what's happening, happened, or what they are planning on doing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Courtney Manor has persistent deficiencies across all three surveys, with families filing complaint reports in 2023 regarding inadequate nursing staffing and resident care. The facility repeatedly struggles with medication management, care planning, and infection control, with many of the same issues recurring despite reported corrections. While all deficiencies show correction dates, the pattern of repeated problems in core care areas raises concerns about sustained quality improvements.
Mar 11, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 7, 2026Routine8
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 29, 2024Routine17
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Oct 6, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 6, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Courtney Manor
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 68 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Huron County Medical Care Facility
2.6 miNursing Home · Bad Axe, MI
Meadow Lane Assisted Living & Memory Care
2.6 miMemory Care · Bad Axe, MI
Shady Acres Assisted Living
2.6 miAssisted Living · Bad Axe, MI
Talaski Adult Foster Care Home
6.0 miAssisted Living · Bad Axe, MI
Genesis Clf
6.8 miAssisted Living · Ubly, MI