Courage Kenny Rehabilitation Institutes Trp
Strong Medicare quality ratings; families often praise highly skilled and effective physical therapy team. Still worth an in-person visit.
based on 103 Google reviews
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What this means for your family
This facility is an excellent choice for intensive physical and aquatic therapy, with many patients achieving life-changing recovery results. However, families must be aware of consistent reports regarding slow nursing response times and poor communication. If you choose this facility, we strongly recommend having a family member present or involved in care coordination to bridge the gap in nursing responsiveness.
Google Reviews
Google Reviews
103 reviews on Google“Courage Kenny Rehabilitation Institute receives high praise for its specialized physical, occupational, and aquatic therapy programs, with many patients reporting significant recovery progress. However, there is a stark divide regarding the inpatient nursing care, with numerous reviewers citing slow response times to call lights, unprofessional conduct, and poor communication between shifts. Families should be aware that while the therapy department is widely considered excellent, the nursing and administrative support for inpatient stays is frequently described as inconsistent or neglectful.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and effective physical therapy team
- State-of-the-art aquatic therapy and gym equipment
- Successful outcomes for complex rehabilitation cases
- Professional and caring outpatient staff
Concerns
- Slow or non-existent response to call lights by nursing staff (mentioned by 5 reviewers)
- Inconsistent communication and coordination between nursing shifts (mentioned by 3 reviewers)
- Unprofessional or rude behavior from nursing and administrative staff (mentioned by 6 reviewers)
- Billing disputes and lack of transparency regarding costs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong focus on physical and aquatic therapy, how are these specialized services integrated into the daily routine for long-term residents?
- 2Could you walk us through the process for responding to call lights, and how you ensure residents receive timely assistance during shift changes?
- 3We noticed some concerns regarding communication between nursing shifts; what systems are currently in place to ensure a seamless handoff of care for my family member?
- 4How does your team handle billing transparency and ensure that families are kept fully informed about costs and potential changes in care levels?
- 5Since maintaining a professional and supportive environment is important to us, how do you foster a culture of open communication and responsiveness among your nursing and administrative staff?
- 6What protocols are in place for managing medication and addressing urgent medical needs, especially during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My son was here for many months and the work they did with him was amazing. he went from someone who the doctors said would be a vegetable to someone who is functioning normally in society again.”
“The therapy sessions are good, but the nursing care is exceedingly lackluster. It takes sometimes 10-15 minutes for them to respond to the nurse call light... if he needed the bathroom or if something serious happened, that negligence is borderline malpractice.”
“If you are going here for the therapy, then this place is a good idea. If you are going here for the nursing care, then its not a very good idea. No coordination between shifts of nurses and RA's.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including recurring issues with pressure ulcer care that appeared in two separate 2025 complaint investigations. The facility has faced deficiencies in wound care, infection control, and staffing transparency, though all violations have been corrected according to state records. While the pattern of complaint-driven surveys raises some concerns, the facility's track record of addressing identified problems may provide reassurance to prospective families.
Apr 13, 2026Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Administration Deficiencies
Have policies and procedures ensuring the administrator's responsibilities for facility closure are completed successfully.
Dec 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 14, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Dec 14, 2023Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Courage Kenny Rehabilitation Institutes Trp
nonprofit
Ownership & Management
Owners
Allina Health System
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit account.allinahealth.org
Medicare data downloads
Original nursing home datasets
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