Country Club Retirement Ctr IV
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (22 vs median 8.0)
- High staff turnover (61%)
Below average in OH · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
While recent reviews suggest that new management and facility renovations have significantly improved the environment, the facility has a history of serious safety and neglect concerns. We strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand, and specifically ask about their protocols for pressure sore prevention and patient supervision.
Google Reviews
Google Reviews
42 reviews on Google“Country Club Retirement Center IV presents a polarized experience, with recent reviews highlighting significant improvements following a remodel and management changes, while others report severe lapses in care. While many residents and visitors praise the friendly staff, engaging activities, and clean environment, there are alarming reports of neglect, including pressure sores, theft, and inadequate supervision. Families should carefully weigh the positive reports of recent facility updates against the serious safety concerns raised by multiple families.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Engaging activity and social programs
- Recently remodeled and clean facility
- Responsive management and social work team
Concerns
- Inadequate patient hygiene and basic care (feeding/bathing) (mentioned by 2 reviewers)
- Development of pressure sores/bedsores (mentioned by 2 reviewers)
- Slow response times to call lights and requests for help (mentioned by 2 reviewers)
- Lack of supervision leading to patient injury (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent renovations to the facility, could you show us how the new spaces are designed to help residents stay active and comfortable?
- 2We've heard great things about your social programs; what kind of daily activities or group outings do you have planned for the residents this month?
- 3How does your nursing team ensure that every resident's personal hygiene and daily care needs, like bathing and feeding, are consistently met?
- 4Could you explain your specific protocols for monitoring skin integrity and preventing the development of pressure sores?
- 5What is your process for managing medications to ensure accuracy, and how do you communicate any changes to the family?
- 6How does the staff prioritize responding to call lights, especially during the night shifts when fewer people are on duty?
Personalized based on this facility's data
Key Review Excerpts
“New management in place. Recently remodeled. I have friends here and they seem happy when I visit them. The activity department is always doing something when I'm there.”
“I live here at the Country Club and I have met some of my best friends here. I love the activities here. They try to keep us busy , a little bit of everything for everyone.”
“Found elderly Mom ALONE unsupervised in a wheelchair OUTSIDE in 90 degree temperatures& high humidity. She was slumped over, almost falling out of her wheelchair. Appears dehydrated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 13 deficiencies at this facility, with ongoing safety concerns including recent accident hazards and sprinkler system issues that remain uncorrected. The facility shows persistent problems across nursing staffing levels, medication management, and basic resident care including wound care and daily living assistance. While most violations have been corrected, the pattern of repeated issues in core care areas and recent complaint-driven findings warrant careful consideration during any visit.
Mar 17, 2026Complaint10
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jan 29, 2026Complaint1
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Jan 26, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 25, 2025Complaint6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 12, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Country Club Retirement Ctr IV
for profit
Chain Affiliation
Country Club Rehabilitation Campus
7 facilities nationwide
Chain avg rating: 3.1/5 · Rank 5 of 7
Ownership & Management
Owners
Holland Group II, Ltd
Owner · Organization
Holland, John
Owner
Gresock, Joshua
Owner (parent company)
Holland, Benjamin
Owner (parent company)
Holland, Nicholas
Owner (parent company)
Holland, Noah
Owner (parent company)
Holland-Gresock, Adam
Owner (parent company)
Holland-Gresock, Patricia
Owner (parent company)
Muirden-Holland, John
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit countryclubretirementcampus.com
Medicare data downloads
Original nursing home datasets
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