Rolling Hills Rehab and Care Ctr
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (32 vs median 8.0)
- High RN turnover (54%)
Bottom 25% in OH · Below recommended RN staffing · Above average staffing · Worst in NORTHWOOD HEALTHCARE GROUP chain · $139,320 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some residents report successful rehabilitation and attentive care, the facility has documented instances of severe neglect and medication errors. If you choose this facility, ensure you have a family member visit frequently to monitor medication administration and call light response times.
Google Reviews
Google Reviews
19 reviews on Google“Rolling Hills Rehab and Care Center receives highly polarized feedback, with some residents praising the physical therapy and staff, while others report severe neglect and safety concerns. Critical issues include reports of staff ignoring call lights for extended periods, medication errors, and unprofessional conduct toward vulnerable patients. Families should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Attentive and helpful nursing staff for some residents
- Clean facility environment
- Engaging activities team
Concerns
- Neglect regarding call lights and basic hygiene (mentioned by 3 reviewers)
- Medication management errors and missed doses (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With 32 recent state violations noted, what specific steps has the leadership team taken over the last year to improve compliance and quality of care?
- 2I noticed concerns regarding call light response times; could you explain your current protocol for ensuring residents receive timely assistance when they need help?
- 3Given the importance of accurate medication administration, what systems or double-check procedures do you have in place to prevent missed doses or errors?
- 4I see that the activities team is highly regarded; could you walk me through a typical week of engagement programs for residents who enjoy staying active?
- 5How does your nursing team communicate with families regarding changes in a resident's health status or updates to their care plan?
- 6Since staffing levels are a critical part of resident safety, how do you ensure consistent coverage and quality of care during shift changes and weekends?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy staff got me walking again, when I wasn't sure if I would even stand again. the nurses and aides were amazing and very timely with needs.”
“Left my 77 year old mother in law on the bed pan for 3 hours then gave her a bath and left her on her bed for 2 hours with no clothes or blankets also not giving her any of her medication that she has been on for years !”
“I sat on a bedpan for over an hour and a half. If you want good care, this is not the place. They messed up my medicines and did not give them out on time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous reports triggering complaints, particularly regarding abuse protection and facility cleanliness and safety. Recent deficiencies show ongoing problems with protecting residents from abuse, maintaining clean and safe environments, and pest control. While all violations have stated correction dates, the pattern of repeated issues with abuse protection and environmental safety across multiple complaint-driven inspections suggests persistent challenges families should investigate thoroughly before placement.
Apr 13, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Mar 11, 2026Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Sep 17, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 11, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 5, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Aug 11, 2025
$90,558
Payment Denial
Aug 11, 2025
9-day denial
Ownership & Operations
Who Operates This Facility
Rolling Hills Rehab and Care Ctr
for profit
Chain Affiliation
Northwood Healthcare Group
6 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Chickiestrong Lansing Gardens LLC
Owner · Organization
Gamzeh, David
Owner
Glatzer, Akiva
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit rollinghillsghc.com
Medicare data downloads
Original nursing home datasets
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