Country Club Retirement Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 194 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Worst in COUNTRY CLUB REHABILITATION CAMPUS chain · No penalties on record · Abuse citation
What this means for your family
This facility is highly regarded for its physical therapy and modern private rooms, making it a strong choice for short-term rehab. However, families should be aware of potential communication gaps and should personally monitor care, especially for residents requiring high levels of supervision.
Google Reviews
Google Reviews
194 reviews on Google“Country Club Retirement Center is widely praised for its high-quality physical therapy department, clean and modern private rooms, and a generally attentive staff. While the vast majority of reviews are highly positive, a few families have raised serious concerns regarding neglect, poor communication, and inconsistent responsiveness from staff during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Modern, spacious private rooms
- Clean and well-maintained facility
- Friendly and supportive nursing staff
Concerns
- Neglect and poor hygiene care (mentioned by 2 reviewers)
- Slow response times and lack of communication (mentioned by 2 reviewers)
- Lukewarm or cold food delivery (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 196 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 13 recent state violations, what specific steps have you taken to improve health and safety protocols for residents?
- 2I noticed some feedback regarding response times; what is your current process for ensuring nursing staff are alerted and reach residents promptly when they call for assistance?
- 3How do you ensure that residents receive consistent, high-quality hygiene care and daily grooming support throughout the week?
- 4With your excellent reputation for physical and occupational therapy, how do you integrate those services into the daily activity schedule for residents?
- 5What measures are in place to ensure that meals are served at the proper temperature and that dietary preferences are consistently met?
- 6How do you maintain clear and proactive communication with families regarding changes in a resident's health or care plan?
Personalized based on this facility's data
Key Review Excerpts
“The therapy dept is goal oriented but make the process enjoyable.”
“I do wish there was a front desk receptionist to answer the phone if I want to check on how she's doing, though.”
“The only negative I have is the meals usually arrived to my room lukewarm at best and sometimes cold. The staff was happy to microwave them but they should be able to deliver them hot.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints against this facility, raising serious concerns about safety hazards, medication errors, and mishandling of residents' money. The most recurring problems involve accident prevention and safety, infection control, and protection from abuse and neglect. While the facility corrects deficiencies when cited, the pattern of repeated issues across multiple surveys and ongoing family complaints suggests persistent quality-of-care challenges that warrant careful consideration.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 3, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 16, 2024Routine19
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Mar 15, 2024Complaint3
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nov 7, 2023Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Aug 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Country Club Retirement Center
for profit
Chain Affiliation
Country Club Rehabilitation Campus
7 facilities nationwide
Chain avg rating: 3.1/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Holland Group II, Ltd
Owner · Organization
Holland, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
194 reviews from families & visitors
Official Website
Visit countryclubretirementcampus.com
Medicare data downloads
Original nursing home datasets
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