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Nursing HomeMedicaid Top Rated

Coronado Healthcare Center

Strong Medicare quality ratings. Still worth an in-person visit before deciding.

11411 North 19th Ave, North Mountain Village · Phoenix, AZ 85029191 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 1 Google review

Coronado Healthcare Center Nursing Home in Phoenix, AZ — Street View
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What this means for your family

Choosing Coronado Healthcare Center means your loved one is in a facility that ranks well on Medicare quality measures. While no facility is perfect, the clinical data here is encouraging.

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
AZ
20.6%
Maricopa
23.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
12.1%
AZ
4.0%
Maricopa
4.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.4%
AZ
20.5%
Maricopa
20.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.0%
Worse than Avg
Here
18.0%
US
15.3%
AZ
13.5%
Maricopa
11.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
15.4%
AZ
11.2%
Maricopa
10.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
AZ
97.0%
Maricopa
97.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
AZ
91.3%
Maricopa
93.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.1%
Better than Avg
Here
91.1%
US
79.7%
AZ
87.3%
Maricopa
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
AZ
1.1%
Maricopa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
9 complaint-triggered

Coronado Healthcare Center has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 9 out of 13 total violations. The facility has struggled most with resident protection from abuse and neglect, care planning, and treatment quality, with some issues recurring multiple times. While most deficiencies show correction dates, one recent care planning violation from January 2026 remains without a correction plan, suggesting ongoing challenges in core care areas.

Jan 30, 2026Routine
3
0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 30, 2026Complaint
1
0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 4, 2025Complaint
2
0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 16, 2025Complaint
2
0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 25, 2024Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 21, 2023Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0661MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

26total
44deficiencies
Mar 24, 2026Complaint
CleanReport

The onsite complaint survey was conducted on March 24, 2026,  and investigated complaints #00162716 and 00162706There were no deficiencies noted.

Mar 17, 2026Complaint
CleanReport

An onsite complaint survey was conducted on March 17, 2026 for the following intakes: 00159920, 00159517, 00161564, 00161415, 00161109, 00161154, 00159346, 00159344, 00159106. There were no deficiencies cited. 

Feb 11, 2026Complaint
CleanReport

An onsite complaint survey was conducted on February 11, 2026 for the investigation of intake # 00156854 and 00158615. There were no deficiencies cited:

Jan 27, 2026Complaint

The recertification and complaint survey was conducted on January 27, 2026 through January 30, 2026 along with investigation of complaints: # 00142544, 00142496, 00156166, 00145741, AZ00216087, AZ00215765, AZ00215767, AZ00216089. The following deficiencies were cited: 

10(c)(6) The right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. §483.10(c)(8) Nothing Request/Refuse/Dscntnue Trmnt;Formlte Adv Dir - 0578 FederalCorrected Feb 20, 2026

Based on review of clinical records, observation of current practice, and staff interviews, the facility failed to ensure that the advance directive was correctly documented for one resident (#128). The deficient practice could result in inaccurate care being provided to the resident.

21(b) Comprehensive Care Plans §483.21(b)(2) A comprehensive care plan must be- (i) Developed within 7 days after completion of the comprehensive assessment. (ii) Prepared by an interdisciplinary teamCare Plan Timing and Revision - 0657 FederalCorrected Feb 20, 2026

Based on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to update and revise care plans for two residents (Residents #21 and #56). The deficient practice can result in inaccurate monitoring of a resident’s medical conditions and care, which are necessary to achieve the resident’s health and well-being goals. The universe was 180.Â

25 Quality of care Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility Quality of Care - 0684 FederalCorrected Feb 20, 2026

Based on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to ensure that the physician’s orders were implemented per professional standards for one resident (Resident #56). The deficient practice can result in inaccurate monitoring of a resident’s medical conditions and care, which are necessary to achieve the resident’s health and well-being goals. The universe was 180.Â

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Feb 20, 2026

Based on staff interviews, observations, and review of facility policies and procedures ,the facility failed to ensure food was stored within appropriate guidelines. The deficient practice could increase the risk for foodborne illness. The facility census was 191 and the survey sample size was thirty-five.

A resident has the following rights: R9-10-410.C.3. To choose activities and schedules consistent with the resident&#39;s interests that do not interfere with other residents;R9-10-410.C.3.Corrected Feb 20, 2026

Based on observations, facility documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to provide an ongoing program of activities designed to meet the interest and the physical, mental, and psychological well-being of one resident (Resident #15). The sample was three residents and the universe is 191 residents.Â

An administrator shall ensure that a care plan for a resident: R9-10-414.B.2. Is reviewed and revised based on any change to the resident&#39;s comprehensive assessment; andR9-10-414.B.2.Corrected Feb 20, 2026

Based on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to update and revise care plans for two residents (Residents #21 and #56). The universe was 180.Â

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Feb 20, 2026

Based on a review of the clinical record, staff interviews, and a review of policies and procedures, the facility failed to ensure that the physician’s orders were implemented per professional standards for one resident (Resident #56). The universe was 180.Â

An administrator shall ensure that: R9-10-423.A.3. If a nursing care institution contracts with a food establishment, as defined in 9 A.A.C. 8, Article 1, to prepare and deliver food to the nursingR9-10-423.A.3.b.Corrected Feb 20, 2026

Based on staff interviews, observations, and review of facility policies and procedures ,the facility failed to ensure food was stored within appropriate guidelines. The facility census was 191 and the survey sample size was thirty-five.Â

24(c) Activities. §483.24(c)(1) The facility must provide, based on the comprehensive assessment and care plan and the preferences of each resident, an ongoing program to support residents in their cActivities Meet Interest/Needs Each Resident - 0679 FederalCorrected Feb 20, 2026

Based on observations, facility documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to provide an ongoing program of activities designed to meet the interest and the physical, mental, and psychological well-being of one resident (Resident #15). The sample was three residents and the universe is 191 residents. The deficient practice could result in a decline in physical, mental, and social skills.Â

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.j. Cover R9-10-403.C.1.j.Corrected Feb 20, 2026

Based on review of clinical records, observation of current practice, and staff interviews, the facility failed to ensure that the advance directive was correctly documented for one resident (#128).Â

Dec 30, 2025Other
NFPA 101 FederalCorrected Mar 9, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff in the affected areas.Â

NFPA 101 FederalCorrected Mar 9, 2026

Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter under varied conditions, to familiarize staff with conditions under an actual fire, can result in harm to all residents and/or staff during an actual fire or emergency situation.

Dec 18, 2025Complaint
CleanReport

The onsite complaint survey was conducted on December 18, 2025, and investigated complaints # 00153054, 2691807, 00153553, 2235566, 2235570, 2235572, and 2235568There were no deficiencies noted.

Nov 21, 2025Complaint
CleanReport

The onsite complaint survey was conducted on November 24, 2025 and investigated complaints 00149851, 00145562, 00145595, 2235308, and 2235586There were no deficiencies noted.

Nov 5, 2025Complaint
CleanReport

The complaint survey was conducted on November 5, 2025,  with the investigation of intake #00147581 and 00149138. There were no deficiencies cited: 

Ownership & Operations

Who Operates This Facility

Owner / Operator

Coronado Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 7 of 328 (Best)

Ownership & Management

Owners

Bandera Healthcare LLC

Owner (parent company) · Organization

The Ensign Group INC

Owner (parent company) · Organization

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Fischbeck, CourtneyManaging Control - Governing BodyMehta, ChintanManaging Control - Governing BodyBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorPeterson, ForrestOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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