Copperas Hollow Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (52%)
- High RN turnover (60%)
Below average in Texas · Below recommended RN staffing · Above average staffing · Below chain average · $61,546 in fines
What this means for your family
This facility is highly regarded for its compassionate staff and its ability to provide a comforting, home-like environment for seniors. The physical therapy services are particularly noteworthy for those recovering from illness, though families should continue to monitor for any changes in staffing consistency.
Google Reviews
Google Reviews
8 reviews analyzed“Families can expect a warm, home-like environment characterized by friendly staff and a positive atmosphere. While reviewers frequently praise the exceptional care and physical therapy services, the facility is primarily noted for its welcoming culture and scenic views.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive staff
- Exceptional physical therapy services
- Warm, home-like atmosphere
- High-quality food and cooking
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the food and cooking here; could you tell us more about what a typical daily menu looks like for residents?
- 2Since we are looking for great rehabilitation support, could you tell us more about the physical therapy services and how they help residents regain independence?
- 3We are looking for a warm, home-like environment for our loved one; what kind of daily social activities or group events do you host to keep residents engaged?
- 4How does the nursing team manage medical emergencies or changes in health status during the overnight hours?
- 5We want to ensure there is plenty of personalized attention for our family member; how does the care team ensure each resident's specific daily needs are met?
- 6Could you describe the current staffing structure and how you ensure consistent care for all 90 residents?
Personalized based on this facility's data
Key Review Excerpts
“As a soon to be released resident of this facility I want to publicly say than you to the staff and faculty. I have been treated with the most respect anyone can have. I had to be here to read from an illness. With their help and hard work I am able to return to my life and move on. The stall are very understanding and caring of their patients. Physical therapy was outstanding as was all aspects of this experience.”
“If you want to live in a beautiful home with beautiful scenic views, this is the place! It is not a facility, it is a HOME!! When you walk in, you are immediately greeted with the aroma of fresh cookies baking and a huge smile from the Executive Director!”
“Copperas hallow assisted living is one of the best places to live in Caldwell as a senior! The moment you walk in you see smiling faces- exceptional care for your family members and a positive attitude from the friendliest staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints triggering inspections at this facility, with issues continuing through November 2025. The facility struggles most with quality of care, medication management, and maintaining proper records and resident rights. Recent complaints involved medication errors and failure to notify families of resident incidents, while problems with care planning and daily living assistance persist across multiple surveys. All deficiencies show correction dates, but the pattern of ongoing complaints suggests persistent care quality concerns.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 28, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
May 7, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 7, 2025
$34,776
Fine
Jan 18, 2025
$15,125
Fine
Jun 12, 2023
$11,645
Ownership & Operations
Who Operates This Facility
Coryell County Memorial Hospital Authority
for profit
CALDWELL III ENTERPRISES, LLC
ANDREANA DANNHAEUSER
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 103 of 148
Ownership & Management
Owners
Byrom, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit copperasassistedliving.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.