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Nursing HomeMedicaid Investigative

Copper Rock Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

712 Copper Rock Drive, Rogersville, MO 6574290 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 31 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (19 vs median 10)
  • High staff turnover (78%)
  • High RN turnover (82%)

Bottom 25% in MO · Below recommended RN staffing · Above average staffing · Very high staff turnover · No penalties on record

Source: Medicare data

What this means for your family

While many families report a clean facility and friendly staff, there are recurring, serious reports of neglect regarding basic hygiene and responsiveness. When touring, we strongly recommend asking for a detailed explanation of their staffing ratios and how they ensure timely assistance for residents who cannot call for help themselves.

Google Reviews

Google Reviews

31 reviews on Google
Copper Rock Healthcare receives polarized feedback, with some families praising the friendly staff and clean environment, while others report serious concerns regarding neglect and hygiene. Critical reviews highlight instances of residents being left in soiled undergarments for extended periods and a lack of responsiveness from staff. Prospective families should weigh the positive reports of rehab and facility cleanliness against the recurring complaints about inadequate staffing levels.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean8.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and attentive nursing staff
  • Effective rehabilitation services
  • Welcoming atmosphere for residents

Concerns

  • Residents left in soiled undergarments for extended periods (mentioned by 2 reviewers)
  • Lack of staff responsiveness and neglect (mentioned by 3 reviewers)
  • Poor management communication and follow-through (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(3)5.05.0'21(1)5.04.4'23(7)1.04.3'25(8)3.6'26(5)

Distribution · 33 analyzed

5
22
4
2
3
0
2
1
1
8

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and personal care needs throughout the day and night?
  • 2How does your management team ensure consistent communication with families regarding a resident's daily health status or any changes in their care plan?
  • 3I noticed the facility has a 1-star staffing rating; could you walk me through how you manage staff-to-resident ratios to ensure my loved one is never left waiting for help?
  • 4What is your facility's process for addressing and documenting concerns raised by family members, and how do you ensure follow-through on those issues?
  • 5I see that Copper Rock has a welcoming atmosphere; what specific social activities or daily engagement programs are available to help residents feel connected and active?
  • 6In the event of a medical emergency, what is your immediate protocol for stabilizing a resident and communicating that situation to the family?

Personalized based on this facility's data


Key Review Excerpts

My husband spent almost a month at Copper Rock, our experience with them couldn’t have been better. Caring staff,very clean facility, good rehab, and good food.

Rehab patient's spouse · 2025★★★★★

My father in law is here due to having a stroke. He has laid in soiled diapers for hours and when my mother in law went to find some one to see why he hadn't been changed they stated it was because of there case load.

Long-term resident's family · 2025☆☆☆☆

When I asked Momma what she liked best about Copper Rock, she said, 'the people (staff) are friendly and always ready to help her'.

Long-term resident's family · 2025★★★★
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
77%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.5%
MO
23.6%
Webster
19.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
MO
16.7%
Webster
5.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
19.5%
MO
25.4%
Webster
21.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
93.4%
MO
84.4%
Webster
92.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.4%
MO
17.9%
Webster
22.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
14.4%
MO
19.1%
Webster
21.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
79.8%
MO
63.5%
Webster
79.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.6%
Mixed vs Avgs
Here
74.6%
US
81.8%
MO
65.9%
Webster
86.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Mixed vs Avgs
Here
1.7%
US
1.6%
MO
2.2%
Webster
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Above state avg (12.0)
8 complaint-triggered

Families have filed multiple complaints triggering 9 deficiencies, with recurring issues in resident protection from abuse and neglect, medication management, and quality of care including pressure ulcer prevention and pain management. The facility shows a concerning pattern of abuse-related violations across different surveys, though all deficiencies appear to have been corrected according to provider reports.

Dec 11, 2025Complaint
1
0837Potential for harm · WidespreadResolved (past non-compliance)

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Aug 6, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 4, 2025Complaint
3
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 19, 2024Complaint
1
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 25, 2024Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 12, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Copper Rock Healthcare

Organization Type

nonprofit

Ownership & Management

Key personnel

Pace, RoyW-2 Managing EmployeeAlter, ShirleyOfficer / DirectorGregory, MaryOfficer / DirectorMiller, SherryOfficer / DirectorPace, RoyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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