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Nursing Home Top Rated

Continuing Care at Wind Crest

Strong Medicare quality ratings; families often praise high-quality rehab and therapy services. Still worth an in-person visit.

3420 Mill Vista Rd, Westridge · Highlands Ranch, CO 8012944 bedsLicensed & Active
Source: CO CDPHE — view official record
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 74 Google reviews

5
4
3
2
1

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What this means for your family

Wind Crest offers an impressive array of social activities and high-quality rehabilitation services that can greatly enhance a resident's quality of life. However, families with loved ones requiring intensive memory care or frequent assistance should proceed with caution, as multiple reports indicate staffing shortages and limitations in dementia support.

Google Reviews

Google Reviews

74 reviews on Google
Families considering Wind Crest will find a community praised for its vibrant social life, excellent rehab services, and friendly resident atmosphere. However, there are significant, recurring concerns regarding staffing shortages and the adequacy of memory care for advanced dementia patients.

Quality Themes

Tap a score for details
Food5.0Staff4.0CleanN/AActivities9.0Meds1.0Memory2.0Comms2.0Value2.0

Strengths

  • High-quality rehab and therapy services
  • Active social calendar and diverse classes
  • Friendly and compassionate resident community
  • Excellent hearing loop technology for performances

Concerns

  • Staffing shortages and slow response times (mentioned by 3 reviewers)
  • Memory care is only suitable for early-stage dementia
  • Medication management errors
  • Declining food quality and service at brunch

Rating Trends

Tap a year to see what changed

2345.02023(7)2.72024(7)3.52025(13)4.62026(5)

Distribution · 32 analyzed

5
22
4
0
3
1
2
1
1
8

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Since your community is known for such an active social calendar, could you tell us more about the different classes and types of performances residents enjoy?
  • 2We noticed you use hearing loop technology for performances; how does the facility ensure all residents can fully participate in group events?
  • 3With the high-quality rehab and therapy services you offer, how do you coordinate care between the therapists and the nursing staff?
  • 4What specific protocols are in place to ensure medication is administered accurately and on schedule for every resident?
  • 5How do you manage staffing levels during busy meal times to ensure residents receive prompt service and assistance?
  • 6For residents who may need more specialized support, how do you determine when someone might need a transition from your current memory care services to a different level of care?

Personalized based on this facility's data


Key Review Excerpts

My mother has been in independent living here for 5 years and I can’t say enough great things about Windcrest! From the way they handled Covid, to the amount of classes offered, to their gyms and rehab facility. She’s in rehab now, after she had surgery, and the care is top notch.

Long-term resident's family · 2023★★★★★

A warning to anyone researching senior living (and Windcrest) with a loved one with middle/late stage and advancing dementia. Windcrest advertises “memory care” which is why they chose to move here. However this is not for middle to late stage dementia

Memory care family member · 2025★★☆☆☆

12k a month for 1 person assisted living and no one comes to assist the elderly on a bathroom break for hours!!! Family members have to drive hours to provide that good, timely, proper care.

Assisted living family member · 2025☆☆☆☆
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.74hrs
OK
Registered nurses for medical care
Total Nursing
5.42hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility56.6%
Worse than Avg
Here
56.6%
US
15.3%
CO
14.4%
Douglas
17.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility35.6%
Worse than Avg
Here
35.6%
US
14.4%
CO
13.8%
Douglas
15.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
15.5%
CO
20.0%
Douglas
17.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
12.1%
CO
8.5%
Douglas
9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.6%
Worse than Avg
Here
85.6%
US
93.4%
CO
93.6%
Douglas
92.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.7%
Better than Avg
Here
16.7%
US
19.4%
CO
21.7%
Douglas
24.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.3%
Better than Avg
Here
93.3%
US
79.8%
CO
75.6%
Douglas
78.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.4%
Worse than Avg
Here
70.4%
US
81.8%
CO
76.3%
Douglas
80.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Douglas
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (8.8)

This facility shows a concerning pattern of recurring fire safety and building maintenance issues across all three federal inspections, with repeated violations involving sprinkler systems, fire alarms, and emergency equipment that persist despite previous corrections. The 22 deficiencies primarily center on fire safety systems, building maintenance, and resident care quality, though all violations have been formally corrected by the facility after being identified by inspectors.

Aug 15, 2024Routine
7
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Mar 16, 2023Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Dec 14, 2021Routine
6
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

9total
3deficiencies
Jun 4, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 27, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 14, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Sep 26, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Aug 29, 2024Routine
N/A0000, 0131, 0222 and 4 more

Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain firewalls in accordance with NFPA 101, 8.3.1.2. Fire foam on penetration. Main electrical room. It is not an approved fire-stopping system.NFPA 101, 8.3.1.2 Fire barriers shall comply with one of the following:(1) The fire barriers are continuous from outside wall to outside wall or from one fire barrier to another, or a combination thereof, including continuity through all concealed spaces, such as those found above a ceiling, including interstitial spaces.(2) The fire.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1. The therapy patio needs one motion lock, and the exit sign2. The therapy exit door to the patio needs a sign. NFPA 101 7.2.1.5.10.2 The releasing mechanism shall open the door leaf with not more than one releasing operation unless otherwise specified in 7.2.1.5.10.3, 7.2.1.5.10.4, or 7.2.1.5.10.6.Life Safety Code 19.2.10.1. Means of egress shall have signs in acco.. Based on observations and records review, it was determined that the facility did not have Sprinkler System out-of-service guidance in accordance with NFPA 101 and NFPA 25Fire sprinkler out of service | need correct verbiage NFPA 101, 9.7.6 Sprinkler impairment procedures shall comply with NFPA 25, Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems.NFPA 25, 15.5.2 Before authorization is given, the impairment coordinator shall be responsible for verifying that the following procedures have been implemented:(1) T.. Based on the documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:1. No written record of the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade in patient care rooms was conducted annually.2. Gfci near sink nurse station kitchen.NFPA Standard: NFPA 99 Health Care Facilities Code (2012)6.3.3.2 Receptacle Testing in Patient Care Rooms.6.3.3.2.1 The physical integrity of each .. Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Fire drills closer than an hour apart, not at varied timesNFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions.This deficiency could affect occupants, including residents, staff, and visitors within the entire facility. Deficient items were discussed wit.. INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and represent the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The facility occupies the first floor of a three-story, Type II (222) construction. The facility is protected by a National Fire Protection Association (NFPA) 13 automatic fire suppression system and is classified as Fully Sprinkled. Floors two (2) and Three (3) are occupied by an Assistant Living (Large Board and Care) occupancy. The facility was constructed in 2013 and is.. Through observation during the documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13.The linen closet pipe needs to be switched to black iron, not CPVC mechanical, and the janitor closet needs to be changed.Painted sprinkler stairwell 1 6.3.6.2 Pipe or tube listed for light hazard occupancies shall be permitted to be installed in ordinary hazard rooms of otherwise light hazard occupancies where the room does not exceed 400 ft2 (37 m2).NFPA 25 5.2.1.1.2 Any sprinkler that shows sign..

Aug 15, 2024Routine
N/A0000 & 0761

A recertification survey was conducted on 8/12/24 to 8/15/24. One deficiency was cited. An Emergency Preparedness survey was conducted from 8/12/24 to 8/15/24. No deficiencies were cited. Based on observations, record review and interviews, the facility failed to ensure all drugs and biologicals were labeled and stored properly according to professional standards in two of five locked cabinets in resident rooms. Specifically, the facility failed to ensure medications were labeled with the date they were opened.Findings include:I. Professional referenceAccording to the manufacturer Astra Zeneca, Symbicort Medication Guide (June 2024), retrieved on 8/19/24 from https://den8dhaj6zs0e.cloudfront.net/50fd68b9-106b-4550-b5d0-12b045f8b184/a4b62ab8-1314- 4583-91b4-294ec239f790/a4b62ab8-1314-4583-91b4-294ec239f790_pi_med_guide_rendition__c.pdf, "Throw away Symbicort when the counter reaches zero or three months after you take Symbicort out of its foil pouch, whichever comes first."According to the manufacturer NovoNordisk, Storage and Travel with Tresiba (June 2024), retrieved on 8/ 19/24 from https://www.mynovoinsulin.com/insulin-products/tresiba/how-to-take-tresiba/flextouch-storage.html, " Storage after use - dispose after eight weeks, even if there is insulin left in the pen or vial and the expiration date has not passed."According to the manufacturer NovoNordisk, Taking Novolog-Insulin Aspart (March 2023), retrieved on 8/ 19/24 from https://www.mynovoinsulin.com/insulin-products/novolog/taking-novolog.html, "Storage after use - kee..

Jun 12, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Jun 2, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Continuing Care at Wind Crest

Organization Type

nonprofit

Chain Affiliation

Chain Name

Erickson Senior Living

Chain Size

17 facilities nationwide

Chain avg rating: 4.1/5 · Rank 5 of 17 (Best)

Ownership & Management

Owners

National Senior Communities, INC

Owner · Organization

100%

Bison, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ridley, Fred

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sones, Randall

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Brown, IanOfficer / DirectorBrown, PatriciaOfficer / DirectorClupper, KatherineOfficer / DirectorColins, MaryOfficer / DirectorErstad, EileenOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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