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Assisted Living

VI at Highlands Ranch Assisted Living

Families consistently rate this highly — reviewers highlight active, social community atmosphere. Schedule a visit to confirm the fit.

9085 Ranch River Cir, Northridge · Highlands Ranch, CO 8012648 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.1/5

based on 37 Google reviews

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VI at Highlands Ranch Assisted Living Assisted Living in Highlands Ranch, CO — Street View
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What this means for your family

While independent living residents report high satisfaction with the community and dining, families of those requiring higher levels of care should proceed with caution. We strongly recommend asking for a written policy on how family members are involved in care transitions and requesting a meeting with the nursing director to discuss staffing ratios before committing.

Google Reviews

Google Reviews

37 reviews on Google
Vi at Highlands Ranch is a high-end continuing care retirement community that receives strong praise from independent living residents for its social atmosphere, active lifestyle, and quality amenities. However, families of residents in assisted living and memory care have reported significant concerns regarding communication, management responsiveness, and the quality of nursing care.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean8.0Activities9.0MedsN/AMemory2.0Comms2.0Value7.0

Strengths

  • Active, social community atmosphere
  • High-quality physical therapy services
  • Well-maintained facilities and amenities
  • Varied and high-quality dining options

Concerns

  • Poor communication and lack of family involvement in care transitions (mentioned by 2 reviewers)
  • Inadequate nursing care and follow-up (mentioned by 2 reviewers)
  • Management perceived as revenue-driven rather than resident-focused (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(1)'19(1)'21(4)'23(8)'25(11)'26(1)

Distribution · 40 analyzed

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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very active social calendar; could you walk me through how a new resident is introduced to these activities to ensure they feel included right away?
  • 2Since you have a dedicated physical therapy program, how do you coordinate those sessions with the daily care staff to ensure my loved one stays consistent with their mobility goals?
  • 3We value staying closely involved in our loved one's health journey; what is your standard process for keeping families updated during care transitions or changes in health status?
  • 4I see that you are very responsive to feedback online; how do you typically handle family concerns or questions once a resident has moved in to ensure we feel heard?
  • 5Given the focus on high-quality dining, how do you accommodate specific dietary preferences or nutritional needs while still keeping mealtime a social and enjoyable experience?
  • 6What protocols do you have in place for medical follow-ups, and how do you ensure that nursing staff are effectively communicating any health changes to both the resident and the family?

Personalized based on this facility's data


Key Review Excerpts

My mother spent seven weeks at the Vi in their skilled nursing floor. Every single solitary, and I mean every single solitary, staff member was kind, thoughtful, and very competent. She literally did not have one bad egg!

Memory care family member · 2026★★★★★

After 18 months, we received a letter that my mother would be moved to memory care and my father to Assisted living without any discussion or input from (us) the family. This is the nightmare I would hate for anyone else to experience.

Assisted living family member · 2025☆☆☆☆

The service is truly excellent. The menu for take out is extensive and varied with weekly and daily specials. Filet mignon is on the standing menu!

Independent living resident · 2024★★★★★
Source: 37 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

1total
1deficiencies
Jan 5, 2026Complaint
N/A0000, 1060, 9999

A relicensure survey with complaint #CO40262 was completed on 1/6/26. A deficiency was cited. Based on record review and interviews, the residence failed to discharge a resident who needed more services than could be routinely provided by the residence, affecting one of five sample residents ( #4). Specifically, Resident #4 was admitted to the residence on 3/23/25 with a history of repeated falls. Resident #4 had nine falls from 10/1/25 to 1/4/26. Seven of the falls resulted in head injuries, broken bones, skin tears, abrasions, hematomas, and/or pain. Residence staff were aware of fall interventions that had been implemented between each of Resident #4' s falls; however, the interventions were ineffective. On 1/4/26, Resident #4 was sent to the emergency department (ED) for stitches, and a computed tomography (CT) scan was performed to rule out bleeding. Further, the laceration to the back of the head was glued. The residence implemented the following interventions: Occupational Therapy (OT) for muscle strength, leaving the bathroom light on at night, utilization of a call light pendant, call light reminders, encouraging resident to use handrails in hallway, non skid socks, stand by assist, 1:1 showering, staff to remind resident to sit when dressing or undressing, and stand by assist with transfers. The residence declined to discuss each intervention and why it failed. Further, Resident #4' s practitioner stated that the residence probably should have dis.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.12.10 Each resident care plan shall: (B) Reflect the most current assessment information; (C) Promote resident choice, mobility, independence and safety14.21 The assisted living residence shall be responsible for complying with authorized practitioner orders associated with medication administration except for those medications which a resident self-administers.14.27 No stock medications shall be stored or administered by qualified medication administration persons. A) All over-the-counter medication prescribed for administration shall be labeled or marked with the individual resident ' s full name.18.1 Each assisted living residence shall have a confidential health information record for each resident and maintain it in a manner that ensures accuracy of information.21.2 The assisted living residence grounds shall be maintained to protect residents from slopes, holes or other hazards, and shall be consistent with any landscape plan approved by the local jurisdiction.

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References & Resources

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